Elite Luxury Guest Concierge

Four Seasons Hotels and Resorts; San Luis Potosí; Presencial; MXN 420.000 - 690.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Training and development

Employee discount for stays

Dry cleaning for uniforms

Employee meals

Descripción de la vacante

Four Seasons Hotels and Resorts in Punta Mita, Mexico, seeks a dedicated service professional to deliver luxury guest experiences. Advanced English and hospitality expertise are essential to anticipate needs, manage reservations, and coordinate with Food & Beverage, Housekeeping, and operations.

The role emphasizes discretion, guest relationships, and safety, with responsibilities spanning room preparation, guest requests, and on-property communications.

Formación

• Advanced English proficiency and experience serving high-profile guests.
• Ability to provide personalized services and technical assistance with iPad, iPhone, Android, Windows, Apple devices, Web TV, and WhatsApp.
• Strong ability to maintain confidentiality, build excellent guest relationships, and anticipate guest needs.
• Knowledge of Food & Beverage (F&B), Housekeeping, and resort operations.
• Ability to manage reservations, flight changes, restaurant bookings, activities, and transportation arrangements.
• Capability to review room folios, recommend experiences based on guest preferences, and resolve issues during the stay.
• Availability to respond to managers’ and directors’ requests, report incidents, and propose solutions aligned with resort policies.
• Knowledge of emergency procedures and the ability to provide first aid when required.
• Physical ability to carry luggage or packages weighing up to 25 kg (55 lbs).

Responsabilidades

• Ensure guest rooms are prepared and meet F&B, Housekeeping, and Engineering requirements.
• Verify and coordinate all reservations, tours, and services requested by guests.
• Maintain constant communication with operational departments to ensure a seamless guest experience.
• Manage activity changes or cancellations while balancing guest needs and provider requirements.
• Always act with professionalism, punctuality, and respect, maintaining appropriate boundaries with guests.
• Provide immediate follow-up on pending requests, including those involving other departments.
• Comply with hotel policies regarding operations, golf cart usage, uniforms, mobility, and professional conduct.
• Inform management of special situations, including guest invitations to meals, and never consume alcoholic beverages while on duty.
• Remain on hotel premises unless authorized and refrain from prohibited activities such as cooking, handling beverages, or using pools and beaches as a guest.
• Ensure guest safety and well-being, including providing first aid when necessary.

Conocimientos

Advanced English

Guest service experience

Discretion/confidentiality

Tech literacy (Apple/Android)

F&B knowledge

Housekeeping knowledge

Reservations management

First aid awareness

Resort operations knowledge

Guest experience planning

Descripción del empleo

Four Seasons Hotels and Resorts in Punta Mita, Mexico, seeks a dedicated service professional to deliver luxury guest experiences. Advanced English and hospitality expertise are essential to anticipate needs, manage reservations, and coordinate with Food & Beverage, Housekeeping, and operations.

The role emphasizes discretion, guest relationships, and safety, with responsibilities spanning room preparation, guest requests, and on-property communications.