Global Customer Service & Logistics Specialist

Hydramechanica Miba; Ramos Arizpe; On-site; MXN 360,000 - 540,000; Full time

Job summary

Miba Precision Technologies Mexico is seeking an experienced Customer Service professional to be the main contact for assigned automotive customers, ensuring clear communication on demand, orders, deliveries, and priorities.

You will collaborate with Planning, Production, and Logistics to check feasibility, manage open orders, and prepare necessary documentation like invoices, packing lists, and ASNs. Advanced English is required.

Qualifications

• Bachelor’s degree in a relevant field.
• 2–3 years in Customer Service, Sales Administration, Logistics, or Supply Chain in automotive/manufacturing.
• Experience with SAP or ERP systems and MS Office.

Responsibilities

• Serve as the operational contact for assigned customers and maintain timely communication regarding demand, orders, deliveries, shortages, changes, and priorities.
• Review releases, forecasts, purchase orders, and delivery schedules; identify variances against the current plan and communicate their impacts.
• Coordinate with Planning and Production to assess feasibility of dates and quantities; confirm commitments only with information validated by the responsible departments.
• Monitor open orders, backlog, available inventory, material in transit, and overdue or upcoming requirements.
• Coordinate with Logistics to prepare deliveries, documentation such as invoices and packing lists, labels, ASNs, and customer-specific requirements.
• Manage expedites, line-stop risks, premium freight, and recovery plans; document the cause, responsible party, commitment date, and closure.
• Follow up on discrepancies involving quantities, documentation, packaging, labeling, EDI, and deliveries, coordinating their resolution with the responsible functions.
• Keep customer portals, scorecards, and tracking files up to date, and present relevant risks in operational meetings, Supply Reviews, Pre-SIOP, or SIOP meetings.
• Maintain records and supporting evidence in accordance with the management system, customer requirements, and applicable internal controls.

Skills

Customer service

Communication

Prioritization

Analytical skills

Education

Bachelor's degree in business/related field

Tools

SAP ERP

Microsoft Excel

Outlook

PowerPoint

Teams

Job description

Miba Precision Technologies Mexico is seeking an experienced Customer Service professional to be the main contact for assigned automotive customers, ensuring clear communication on demand, orders, deliveries, and priorities.

You will collaborate with Planning, Production, and Logistics to check feasibility, manage open orders, and prepare necessary documentation like invoices, packing lists, and ASNs. Advanced English is required.