Manufacturing Customer Success & Order Specialist

Carrier

Guanajuato

Sur place

MXN 180 000 - 260 000

Plein temps

Il y a 3 jours

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Résumé du poste

Carrier Global Corporation is seeking a Customer Service Specialist in Mexico to support customer satisfaction and manufacturing continuity by managing inquiries, coordinating order fulfillment, and collaborating with sales, supply chain, production, and logistics teams.

You will help ensure timely delivery, resolve issues related to orders, shipments, and invoicing, maintain accurate records, and identify opportunities to improve service processes while supporting on-time delivery and business

Qualifications

Bachelor’s degree or equivalent experience required.
Minimum 3 years in Customer Service, Order Management, Supply Chain, or related field.
Advanced English (C1) required and SAP experience.

Responsabilités

Independently manage complex customer inquiries, requests, and complaints via phone and electronic communication.
Coordinate with sales, production, warehouse, shipping, and contract manufacturing to support order fulfillment and delivery commitments.
Monitor and resolve issues related to orders, shipments, invoicing, and product availability.
Maintain accurate customer interaction records and update databases for reporting and operations.
Identify opportunities to improve customer service processes while supporting OTD and business performance objectives.