Customer Success & Order Management Specialist

Milwaukee Electronics Corporation; Tecate; In loco; MXN 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Milwaukee Electronics Corporation is seeking a Customer Service representative in Mexico to interact with customers, process orders, monitor delivery status, and resolve issues across procurement, logistics and invoicing. The role requires 1–3 years of experience, business English proficiency, and basic Excel/Microsoft Office skills.

You will work with internal departments and customers to ensure service satisfaction, manage Kanban for select accounts, and handle communications via email and

Competenze

• Bachelor's degree in Business Administration, International Commerce, Industrial engineering, or Electrical/Electronic engineering.
• 1–3 years of experience in customer service or related roles.
• Proficiency with basic Excel and Microsoft Office.
• Experience with ERP systems.

Mansioni

• Process and manage sales orders and forecast for assigned customers.
• Set up new customers in the ERP system with correct bill-to and ship-to details.
• Review purchase orders against quotes and resolve discrepancies at order receipt.
• Manage RMA entries and track customer complaints and returns.
• Coordinate with planning and manufacturing to resolve issues and meet customer dates.
• Communicate with customers via email and phone to ensure satisfaction.

Conoscenze

Business English

Basic Excel

Microsoft Office

Formazione

Bachelor's degree (Business Admin / International Commerce / Industrial Engineering / Electrical / Electronics)

Strumenti

ERP systems

Descrizione del lavoro

Milwaukee Electronics Corporation is seeking a Customer Service representative in Mexico to interact with customers, process orders, monitor delivery status, and resolve issues across procurement, logistics and invoicing. The role requires 1–3 years of experience, business English proficiency, and basic Excel/Microsoft Office skills.

You will work with internal departments and customers to ensure service satisfaction, manage Kanban for select accounts, and handle communications via email and