Automotive Customer Service & On-Time Delivery Expert

MAHLE GmbH; Monterrey; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

MAHLE GmbH in Monterrey is seeking a Customer Service professional to ensure on-time supply of products and accurate handling of customer requirements. You will work with major accounts and manage EDI, SAP records, and replenishment systems to meet delivery goals.

The role focuses on supply chain, customer service, and materials planning within the automotive industry, requiring advanced English and knowledge of MRP. APICS certification is preferred.

Formación

• Experience in supply chain, customer service, materials planning, or similar roles within the automotive industry.
• Knowledge of MRP (Material Requirements Planning).
• APICS certification or training is preferred.

Responsabilidades

• Ensure timely and accurate receipt of customer requirements via EDI.
• Maintain accuracy of customer requirements in SAP.
• Meet delivery targets and performance ratings for each customer.
• Supervise EDI personnel to align with shipping objectives and schedules.
• Monitor and report CS performance indicators related to delivery and claims.
• Communicate risks impacting customers and MAHLE operations to management.
• Manage replenishment systems and requirements for key accounts (Nissan, Volkswagen, Chrysler, Ford, GM, Jatco, Mercedes-Benz, Toyota).
• Develop and execute shipping schedules for on-time fulfillment of customer requirements.

Conocimientos

Advanced English proficiency

Supply chain experience

MRP knowledge

Educación

APICS certification or training

Descripción del empleo

MAHLE GmbH in Monterrey is seeking a Customer Service professional to ensure on-time supply of products and accurate handling of customer requirements. You will work with major accounts and manage EDI, SAP records, and replenishment systems to meet delivery goals.

The role focuses on supply chain, customer service, and materials planning within the automotive industry, requiring advanced English and knowledge of MRP. APICS certification is preferred.