Customer Service

Hydramechanica Miba; Ramos Arizpe; On-site; MXN 360,000 - 540,000; Full time

Job summary

Miba Precision Technologies Mexico is seeking an experienced Customer Service professional to be the main contact for assigned automotive customers, ensuring clear communication on demand, orders, deliveries, and priorities.

You will collaborate with Planning, Production, and Logistics to check feasibility, manage open orders, and prepare necessary documentation like invoices, packing lists, and ASNs. Advanced English is required.

Qualifications

• Bachelor’s degree in a relevant field.
• 2–3 years in Customer Service, Sales Administration, Logistics, or Supply Chain in automotive/manufacturing.
• Experience with SAP or ERP systems and MS Office.

Responsibilities

• Serve as the operational contact for assigned customers and maintain timely communication regarding demand, orders, deliveries, shortages, changes, and priorities.
• Review releases, forecasts, purchase orders, and delivery schedules; identify variances against the current plan and communicate their impacts.
• Coordinate with Planning and Production to assess feasibility of dates and quantities; confirm commitments only with information validated by the responsible departments.
• Monitor open orders, backlog, available inventory, material in transit, and overdue or upcoming requirements.
• Coordinate with Logistics to prepare deliveries, documentation such as invoices and packing lists, labels, ASNs, and customer-specific requirements.
• Manage expedites, line-stop risks, premium freight, and recovery plans; document the cause, responsible party, commitment date, and closure.
• Follow up on discrepancies involving quantities, documentation, packaging, labeling, EDI, and deliveries, coordinating their resolution with the responsible functions.
• Keep customer portals, scorecards, and tracking files up to date, and present relevant risks in operational meetings, Supply Reviews, Pre-SIOP, or SIOP meetings.
• Maintain records and supporting evidence in accordance with the management system, customer requirements, and applicable internal controls.

Skills

Customer service

Communication

Prioritization

Analytical skills

Education

Bachelor's degree in business/related field

Tools

SAP ERP

Microsoft Excel

Outlook

PowerPoint

Teams

Job description

Miba: Where team spirit meets innovative spirit.
Our mission "Technologies for a cleaner planet" is more than just a motto - it is something we live and breathe. With our team spirit and innovative spirit, together with our customers we develop technologies for the more efficient and more sustainable generation, transmission, storage and use of energy. This requires one thing above all: people with the motivation to contribute and the passion to make a difference.
Together we are creating a cleaner future.Together we are brilliant.

Customer Service

• Serve as the operational point of contact for assigned customers and maintain timely communication regarding demand, orders, deliveries, shortages, changes, and priorities.
• Receive, review, and follow up on releases, forecasts, purchase orders, and delivery schedules; identify variances against the current plan and communicate their impacts.
• Coordinate with Planning and Production to assess the feasibility of dates and quantities; confirm commitments only with information validated by the responsible departments.
• Monitor open orders, backlog, available inventory, material in transit, and overdue or upcoming requirements.
• Coordinate with Logistics to prepare deliveries, documentation - such as invoices and packing lists - labels, ASNs, and customer-specific requirements.
• Manage expedites, line-stop risks, premium freight, and recovery plans; document the cause, responsible party, commitment date, and closure.
• Follow up on discrepancies involving quantities, documentation, packaging, labeling, EDI, and deliveries, coordinating their resolution with the responsible functions.
• Keep customer portals, scorecards, and tracking files up to date, and present relevant risks in operational meetings, Supply Reviews, Pre-SIOP, or SIOP meetings.
• Maintain records and supporting evidence in accordance with the management system, customer requirements, and applicable internal controls.

What makes you special

Education

• Bachelor's degree in Business Administration, International Business, Logistics, Supply Chain Management, Industrial Engineering, or a related field.

Experience

• 2-3 years of experience in Customer Service, Sales Administration, Logistics, or Supply Chain, preferably within the automotive or manufacturing industry.
• Experience working directly with OEMs, Tier 1, or Tier 2 automotive customers is preferred.

Technical Knowledge

• Knowledge of customer order management, demand monitoring, deliveries, and production requirements.
• Familiarity withcustomer portals, and shipping schedules.
• Understanding of automotive customer requirements and supply chain processes.
• Knowledge of SAP or similar ERP systems.
• Proficiency in Microsoft Excel, Outlook, PowerPoint, and Teams.
• Basic understanding of inventory management, production planning, logistics, and premium freight processes is desirable.

Languages

• Advanced English proficiency, both written and spoken.
• Ability to participate effectively in meetings and professional communication with international customers.

Core Competencies

• Strong customer orientation and service mindset.
• Excellent verbal and written communication skills.
• Strong organizational and follow-up abilities.
• Problem-solving and analytical skills.
• Ability to manage priorities and work under pressure.
• Sense of urgency and accountability.
• Effective teamwork and cross-functional collaboration.
• Ability to handle customer complaints and challenging situations professionally.

I want to thank all my colleagues and each of you for the opportunity you gave me to be part of this great company. To be able to be part of it from the beginning, to be able to start activities.I feel happy, comfortable and I am ready to see Miba grow, which is all of us, succeed and put the name of Mexico very high, demonstrating our capabilities and talents.

At Miba, we believe that diversity generates and drives innovation. That's why we live fairness and equal opportunity and welcome people with diversity in terms of different origin, culture, religion, gender, age, impairment and sexual orientation.

Working at Miba Precision Technologies Mexico

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Miba develops and produces functionally critical components along the entire energy value chain. Our products make an important contribution to the efficient and sustainable generation, transmission, storage and use of energy. Miba powder metal parts, bearings, friction materials, power electronics components, coatings and components for e-mobility are used around the world in applications like vehicles, ships, aircraft, agricultural and construction machinery, wind power turbines or power grids.