Executive IT Support Specialist (Onsite) – LATAM (Bilingual)
HCLTech
14 days+
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Benefits offered by this job
Job summary
A global technology company in Mexico City is seeking an IT Support Specialist to deliver world-class support to onsite and remote executives. Candidates should possess a bachelor's degree, 5+ years experience in IT support, and be fluent in both English and Spanish. Responsibilities include resolving technical issues, managing hardware installations, and providing recommendations on new technologies. The position offers various benefits including life insurance, medical coverage, and a savings fund.
Qualifications
- 5+ years of experience in an IT technical role.
- 2+ years experience in desktop hardware, operating systems, and business communication platforms.
Responsibilities
- Deliver world-class IT support to onsite and remote executives.
- Independently resolve complex, break/fix issues in person or via telephone.
- Perform installations, replacements, upgrades, and other hardware/software related tasks.
Skills
Fluent in English
Fluent in Spanish
Desktop hardware support
Operating systems knowledge
Customer service orientation
Analytical and problem-solving abilities
Education
Bachelor's degree or equivalent experience
Tools
Microsoft 0365 products
Bar code scanners
Printers
Job description
A global technology company in Mexico City is seeking an IT Support Specialist to deliver world-class support to onsite and remote executives. Candidates should possess a bachelor's degree, 5+ years experience in IT support, and be fluent in both English and Spanish. Responsibilities include resolving technical issues, managing hardware installations, and providing recommendations on new technologies. The position offers various benefits including life insurance, medical coverage, and a savings fund.
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