Post-Sales Support Engineer (Travel Required)

Polus Tech; Ciudad de México; Híbrido; MXN 729.794 - 1.094.691; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning and development opportunities

Flexible work schedule

Culturally diverse team

Descripción de la vacante

A technology company in Mexico is seeking an experienced Support Engineer to provide customer support and technical assistance primarily for clients in telecommunications. The role demands excellent troubleshooting skills and the ability to manage multiple priorities in a fast-paced environment. Candidates should have a minimum of 5 years in similar roles and proficiency in English, with Spanish as a strong asset. The position requires significant international travel to client sites worldwide.

Formación

• Minimum 5 years of experience in customer support or technical roles.
• Experience in solution deployments and troubleshooting.
• Solid understanding of networking fundamentals.
• Proficiency in using collaboration and communication tools.
• Ability to read and create clear technical documentation.
• Willingness to travel internationally up to 60%.

Responsabilidades

• Provide customer support and post-sales engineering services.
• Support solution deployments and system configurations.
• Investigate and resolve technical issues using support tools.
• Document configurations and troubleshooting steps.
• Deliver client-facing presentations and training sessions.
• Collaborate with engineering and product teams on issues.
• Maintain organized workflows in a fast-paced environment.

Conocimientos

Customer-facing experience

Technical troubleshooting skills

Strong communication skills in English

Organizational skills

Herramientas

Ticketing systems

MS Teams

Zoom

Slack

Documentation tools

Descripción del empleo

A technology company in Mexico is seeking an experienced Support Engineer to provide customer support and technical assistance primarily for clients in telecommunications. The role demands excellent troubleshooting skills and the ability to manage multiple priorities in a fast-paced environment. Candidates should have a minimum of 5 years in similar roles and proficiency in English, with Spanish as a strong asset. The position requires significant international travel to client sites worldwide.