Information Technology Support Analyst

HCLTech; Santa Fe; Presencial; MXN 279.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Major Medical Expenses Insurance

Food vouchers

30 days bonus

12 days of vacation increasing by law

30 days bonus

12 days of vacation first year

Descripción de la vacante

A global technology company located in Mexico City is seeking an IT Support Specialist to deliver exceptional support to onsite and remote executives. The successful candidate will have a bachelor's degree and extensive experience in technical roles, particularly in desktop hardware and Microsoft 0365 products. Responsibilities include resolving issues, providing proactive support, and assisting with IT functions across the LATAM region. This role offers competitive benefits including life insurance, medical coverage, and food vouchers.

Formación

• 5+ years' experience in an IT technical role.
• 2+ years' experience in desktop hardware and operating systems.
• 2+ years' experience with Microsoft 0365 products.
• Experience with Microsoft 365 products (Windows, Office, Outlook, Skype, etc.).
• Experience with business communication platforms such as messaging, video conferencing.

Responsabilidades

• Deliver world-class IT support to onsite executives.
• Resolve complex issues in person or via telephone.
• Provide proactive support to high visibility individuals.
• Install, replace, upgrade hardware and software as needed.
• Setup and monitor high-priority executive meetings using AV services.
• Provide recommendations on new technologies for executive support.
• Maintain logs and reports of desktop operations and performance.
• Be available on-call during off-hours and weekends.

Conocimientos

Fluent in English and Spanish

Desktop hardware and operating systems

Microsoft 0365 products

Business communication platforms

Technical support

Problem-solving abilities

Strong customer service orientation

Educación

Bachelor’s degree or equivalent experience

Descripción del empleo

HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

Site: Santa Fe, Cdmx

HCL is looking for a IT Support Specialist on site with below requirements:

Level-2

• Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience in an IT technical role). Fluent in English and Spanish
• 2+ years’ experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.
• 2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Skype, etc.)
• 2+ years’ experience in business communication platforms such as messaging, video conferencing,

The Onsite Support Specialist is responsible for Lead and providing support to GEHC staff and executives at LATAM region . Tasks will include Coordination with OSS Techs from LATAM region, tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers , scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Key Responsibilities

• Deliver world-class IT support to onsite and remote executives>
• Independently resolve complex, break/fix issues in person or via telephone
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services
• Provide technical support to Office Services as needed
• Provide recommendations regarding new technologies to better support all executives, and users
• Perform regular walkthroughs to provide proactive support to high visible individuals
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner including off hours
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Set reasonable expectations that can be counted on
• Present the facts transparently to promote collaborative solutions
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills with a focus on executive level support
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends
• Ability to research and test new technologies and solutions
• Time management and organizational skills

What we offer

• Life insurance
• Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
• Minor Medical Expense Insurance.
• Savings Fund (up to MXN $4,300 monthly)
• Food vouchers (up to MXN $3,300 monthly)
• 30 days bonus
• 12 days of vacation in the first year, increasing by 2 as dictated by law.

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If you're interested, send us your resume in English to [e-mail] and apply here

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