On-Site IT Support Engineer (Level 1) – Desktop & Network

Computrabajo; Mexico; On-site; MXN 210,000 - 300,000; Full time

Job summary

On-site IT Support Engineer (Level 1) is responsible for daily end-user support, hardware troubleshooting, and maintaining local IT infrastructure at client facilities across Mexico. This is a full-time, on-site role requiring prompt technical assistance and high operational uptime.

The role emphasizes strong customer service, clear communication, and teamwork with Level 2/3 engineers and vendors. Experience with Windows, Microsoft 365, and basic networking is essential, with English preferred

Qualifications

• A degree in Computer Science, IT, or equivalent practical experience.
• 1–3 years hands-on Desktop Support or Helpdesk Level 1 experience.
• Proficiency in Windows 10/11 and Microsoft 365.
• Basic networking knowledge (TCP/IP, DHCP, DNS).
• Experience with IT ticketing tools (ServiceNow, Jira, Remedy).

Responsibilities

• Provide first-line on-site IT support for desktops, laptops, printers, and mobile devices.
• Diagnose and resolve hardware/software/OS and local network issues.
• Handle onboarding and offboarding tasks in Active Directory/Microsoft 365.
• Deploy hardware, image systems, and set up workstations for new hires.
• Maintain local IT inventory and asset tracking.
• Document incidents in the ITSM system and meet SLAs.
• Escalate to Level 2/3 and coordinate with vendors.

Skills

Windows 10/11

Microsoft 365

Desktop Support

Networking basics

IT ticketing tools

Customer service

English proficiency

Education

Associate's or Bachelor's degree

Tools

ServiceNow

Jira

Remedy

Job description

On-site IT Support Engineer (Level 1) is responsible for daily end-user support, hardware troubleshooting, and maintaining local IT infrastructure at client facilities across Mexico. This is a full-time, on-site role requiring prompt technical assistance and high operational uptime.

The role emphasizes strong customer service, clear communication, and teamwork with Level 2/3 engineers and vendors. Experience with Windows, Microsoft 365, and basic networking is essential, with English preferred