Tech Support Specialist — Troubleshoot, Guide & Resolve

Datamark, Inc.; Chihuahua; On-site; MXN 25,000 - 35,000; Full time

Benefits offered by this job

All legal benefits

Life Insurance

Savings fund

Paid Training

Job summary

A technology solutions company in Mexico is seeking a dedicated Technical Support Agent to provide exceptional assistance. You will troubleshoot software and hardware issues, guide users through solutions, and maintain high customer satisfaction. Candidates should have a degree in Computer Science or equivalent experience, strong programming skills, and be bilingual in Spanish and English. Join us for competitive benefits and a collaborative work environment.

Qualifications

• Minimum of two (2) years of programming experience.
• Demonstrated analytical skills with problem-solving ability.
• Effective verbal and written communication skills.

Responsibilities

• Troubleshoot and resolve technical issues related to software, hardware, and networking.
• Respond to customer inquiries via phone, email, and chat.
• Guide users through the installation and configuration of software or hardware solutions.

Skills

Troubleshooting

Customer relationship

Analytical skills

Effective communication

Bilingual (Spanish/English)

Education

Associate’s degree in Computer Science or related discipline

Tools

SQL Database

PHP

SharePoint

Job description

A technology solutions company in Mexico is seeking a dedicated Technical Support Agent to provide exceptional assistance. You will troubleshoot software and hardware issues, guide users through solutions, and maintain high customer satisfaction. Candidates should have a degree in Computer Science or equivalent experience, strong programming skills, and be bilingual in Spanish and English. Join us for competitive benefits and a collaborative work environment.