Senior IT Support Engineer – FinTech (CDMX)

TK Recruitment; Ciudad de México; Presencial; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

An international FinTech company is seeking a Technical Support Engineer in Mexico City. You will provide end-user support and manage IT processes while troubleshooting issues and ensuring seamless application functioning. The ideal candidate has a bachelor's degree in IT, 3+ years in IT support, and proficiency in English. The role offers competitive salary, bonuses, and excellent professional development opportunities.

Servicios

Competitive salary and bonuses

Professional development support

Opportunity for career growth

Multicultural work environment

Formación

• Minimum of 3 years of experience as Senior Manager of IT Support.
• Experience in FinTech or a loan company is advantageous.
• Comprehensive understanding of network architecture.

Responsabilidades

• Provide technical support to end-users for hardware and software issues.
• Collaborate to resolve complex technical issues.
• Oversee all IT processes and manage IT infrastructure.

Conocimientos

Problem-solving

Communication

English proficiency (upper-intermediate)

Database management

IT security

Educación

Bachelors/College Degree in Computer Science or Information Technology

Herramientas

Windows Server 2016/2019

Linux

VoIP services (Webitel, Asterisk)

Descripción del empleo

An international FinTech company is seeking a Technical Support Engineer in Mexico City. You will provide end-user support and manage IT processes while troubleshooting issues and ensuring seamless application functioning. The ideal candidate has a bachelor's degree in IT, 3+ years in IT support, and proficiency in English. The role offers competitive salary, bonuses, and excellent professional development opportunities.