Senior IT Support Engineer – FinTech (CDMX)

TK Recruitment; Ciudad de México; On-site; MXN 500,000 - 700,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Professional development support

Opportunity for career growth

Multicultural work environment

Job summary

An international FinTech company is seeking a Technical Support Engineer in Mexico City. You will provide end-user support and manage IT processes while troubleshooting issues and ensuring seamless application functioning. The ideal candidate has a bachelor's degree in IT, 3+ years in IT support, and proficiency in English. The role offers competitive salary, bonuses, and excellent professional development opportunities.

Qualifications

• Minimum of 3 years of experience as Senior Manager of IT Support.
• Experience in FinTech or a loan company is advantageous.
• Comprehensive understanding of network architecture.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Collaborate to resolve complex technical issues.
• Oversee all IT processes and manage IT infrastructure.

Skills

Problem-solving

Communication

English proficiency (upper-intermediate)

Database management

IT security

Education

Bachelors/College Degree in Computer Science or Information Technology

Tools

Windows Server 2016/2019

Linux

VoIP services (Webitel, Asterisk)

Job description

An international FinTech company is seeking a Technical Support Engineer in Mexico City. You will provide end-user support and manage IT processes while troubleshooting issues and ensuring seamless application functioning. The ideal candidate has a bachelor's degree in IT, 3+ years in IT support, and proficiency in English. The role offers competitive salary, bonuses, and excellent professional development opportunities.