Information Technology Support Specialist

HCLTech; Ciudad de México; On-site; MXN 335,000 - 580,000; Full time

Benefits offered by this job

Life insurance

Major Medical Expenses Insurance

Minor Medical Expense Insurance

Savings Fund

Food vouchers

30 days bonus

12 days of vacation

Job summary

A global technology company in Mexico City is seeking an IT Support Specialist to deliver world-class support to onsite and remote executives. Candidates should possess a bachelor's degree, 5+ years experience in IT support, and be fluent in both English and Spanish. Responsibilities include resolving technical issues, managing hardware installations, and providing recommendations on new technologies. The position offers various benefits including life insurance, medical coverage, and a savings fund.

Qualifications

• 5+ years of experience in an IT technical role.
• 2+ years experience in desktop hardware, operating systems, and business communication platforms.

Responsibilities

• Deliver world-class IT support to onsite and remote executives.
• Independently resolve complex, break/fix issues in person or via telephone.
• Perform installations, replacements, upgrades, and other hardware/software related tasks.

Skills

Fluent in English

Fluent in Spanish

Desktop hardware support

Operating systems knowledge

Customer service orientation

Analytical and problem-solving abilities

Messaging platforms

Video conferencing

Executive support

Education

Bachelor's degree or equivalent experience

Tools

Microsoft 0365 products

Bar code scanners

Printers

Job description

HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

Site: Santa Fe, Cdmx

HCL is looking for a IT Support Specialist on site with below requirements:

Level-2

Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience in an IT technical role). Fluent in English and Spanish

2+ years’ experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.

2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Skype, etc.)

2+ years’ experience in business communication platforms such as messaging, video conferencing,

The Onsite Support Specialist is responsible for Lead and providing support to GEHC staff and executives at LATAM region . Tasks will include Coordination with OSS Techs from LATAM region, tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers , scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Key Responsibilities to include but are not limited to:

Deliver world-class IT support to onsite and remote executives

Independently resolve complex, break/fix issues in person or via telephone

Perform installations, replacements, upgrades, and other hardware/software related tasks as needed

Setup and monitor high-priority executive meetings utilizing collaboration and AV services

Provide technical support to Office Services as needed

Provide recommendations regarding new technologies to better support all executives, and users

Perform regular walkthroughs to provide proactive support to high visible individuals

Acts as a resource for IT projects and initiatives in other functional areas as needed

Receive and respond to incoming support requests in a timely manner including off hours

Follow set procedures for logging, reporting, and statistically monitoring desktop operations

Set reasonable expectations that can be counted on

Present the facts transparently to promote collaborative solutions

Working technical knowledge of current protocols, operating systems, and standards

Strong written and oral communication skills with a focus on executive level support

Analytical and problem-solving abilities, with keen attention to detail

Self-motivated and directed, with the ability to effectively prioritize and execute

Experience working in a team-oriented, collaborative environment

Strong customer-service orientation with a focus on customer satisfaction

Highest degree of professionalism and integrity

Flexibility to be on call during off hours and weekends

Ability to research and test new technologies and solutions

Time management and organizational skills

What we offer:

• Life insurance
• Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
• Minor Medical Expense Insurance.
• Savings Fund (up to MXN $4,300 monthly)
• Food vouchers (up to MXN $3,300 monthly)
• 30 days bonus
• 12 days of vacation in the first year, increasing by 2 as dictated by law.

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If you're interested, send us your resume in English to [e-mail] and apply here

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