Enterprise CSM: Growth, Analytics & Ops Lead

Uber; México; On-site; MXN 700,000 - 1,100,000; Full time

Job summary

Uber Eats is seeking a Customer Success Manager for the Enterprise Delivery Restaurants team in Mexico City. You will own restaurant operational performance, drive analytics, and partner with account managers and cross-functional teams to boost merchant performance and customer experience.

You will translate data into strategic recommendations, build dashboards, and present insights to senior stakeholders and partners. A proactive, hands-on leader is essential in this fast-growing environment.

Qualifications

• 3+ years of experience in operations, analytics, strategy, consulting or a related field.
• Strong analytical and problem-solving skills, with advanced proficiency in SQL and Excel/Google Sheets, and experience building dashboards or analytical tools.
• Ability to translate complex data into actionable business insights, recommendations, and measurable outcomes.
• Proven ability to manage multiple projects and stakeholders at once, with minimal supervision.
• Strong communication skills (written and verbal), including executive-level presentations to internal stakeholders and clients.
• Hands-on experience using AI tools to speed up analysis, reporting and day-to-day work.

Responsibilities

• Restaurant Operations Ownership: Own the monitoring and improvement of operational performance for our enterprise merchants.
• Strategic Analytics & Performance Diagnosis: Run deep dives and ad hoc analyses to understand business performance, uncover growth opportunities, and evaluate potential initiatives.
• Business Intelligence & Reporting: Design, build, and continuously improve dashboards, performance trackers, and reporting frameworks.
• Cross-Functional Collaboration: Own key workstreams end-to-end, partnering with Account Managers, commercial leads, and cross-functional teams.
• Insights & Communication: Translate complex analyses into executive-ready narratives and clear recommendations.
• Process Improvement, Automation & AI: Identify opportunities to optimize recurring processes, improve data quality, and develop scalable solutions.

Skills

Analytical thinking

Problem-solving

Communication

Stakeholder management

Project management

Tools

SQL

Excel/Google Sheets

Job description

Uber Eats is seeking a Customer Success Manager for the Enterprise Delivery Restaurants team in Mexico City. You will own restaurant operational performance, drive analytics, and partner with account managers and cross-functional teams to boost merchant performance and customer experience.

You will translate data into strategic recommendations, build dashboards, and present insights to senior stakeholders and partners. A proactive, hands-on leader is essential in this fast-growing environment.