Account Manager I, Eats Enterprise Strategic (Sales Plan)

Uber; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Uber Mexico is seeking a strategic, data-driven Account Manager for Uber Eats. You will be the main contact for a portfolio of high-value restaurant partners, acting as business consultant to optimize operations, grow revenue, and delight customers.

Collaborate with Operations, Marketing, and Product teams to deliver the best experience in the Mexican market, handling negotiations and cross-functional projects with autonomy.

Formación

• 3+ years in Account Management, Sales, or client-facing strategy roles.
• Strong ability to interpret data and turn it into actionable narratives for clients.
• Excellent written and verbal communication; negotiation with business owners.

Responsabilidades

• Portfolio management for Enterprise restaurant partners; retention, satisfaction, and growth.
• Conduct Monthly Business Reviews with partners, presenting performance data and tailored recommendations.
• Identify cross-sell opportunities for Uber Eats products (Sponsored Listings/Ads, Offers, Membership).
• Diagnose operational issues and implement solutions to improve the customer experience.
• Lead contract renewals and renegotiations for long-term partnerships.
• Gather market feedback and advocate for product improvements with Product/Engineering teams.

Conocimientos

Spanish (Native)

English (Professional)

Analytical skills

Communication

Herramientas

Salesforce

SQL

Excel/Sheets

Descripción del empleo

About the Role

We are looking for a strategic and data-driven Account Manager to join the Uber Eats team in Mexico. In this role, you will be the main point of contact for a portfolio of our highest-value restaurant partners. You won't just manage accounts; you will act as a business consultant, using data to help partners optimize their operations, grow their revenue, and delight their customers.

As an Account Manager, you are expected to operate with autonomy, handling complex partner negotiations and cross-functional projects. You will work side-by-side with Operations, Marketing, and Product teams to ensure the best restaurant experience in the Mexican market.

What You’ll Do

• Portfolio Management: Own a book of business consisting of Enterprise restaurant partners. You are responsible for their retention, satisfaction, and growth on the platform.
• Strategic Consulting: Conduct Monthly Business Reviews (MBRs) with partners to present performance data, operational insights, and tailored recommendations to improve their delivery efficiency and profitability.
• Revenue Growth & Upselling: Identify opportunities to cross-sell Uber Eats products (e.g., Sponsored Listings/Ads, Offers, Membership programs) that align with the partner’s goals.
• Operational Excellence: Diagnose operational issues (e.g., high missing item rates, slow prep times) and work with partners to implement solutions that improve the end-customer experience.
• Negotiation: Lead contract renewals and renegotiations to ensure long-term, sustainable partnerships.
• Voice of the Customer: Gather feedback from the Mexican market and advocate for product improvements by collaborating with regional and global Product/Engineering teams.

Basic Qualifications

• Experience: 3+ years of experience in Account Management, Sales, Business Development, or a client-facing strategy role.
• Language: Native/Bilingual proficiency in Spanish and professional proficiency in English (you will be communicating with global teams).
• Analytical Skills: Strong proficiency in Excel/Google Sheets (vlookups, pivot tables). You must be comfortable interpreting data sets and turning them into actionable narratives for clients.
• Communication: Excellent written and verbal communication skills. You can explain complex concepts simply and negotiate effectively with business owners.

Preferred Qualifications

• Industry Knowledge: Experience in the food & beverage, logistics, or tech industry in Mexico.
• Technical Chops: Experience with SQL is a huge plus (ability to pull your own data).
• CRM Experience: Proficiency with Salesforce or similar CRM tools for pipeline management.
• Problem Solving: Proven track record of managing complex client escalations and turning detractors into promoters.

The "Uber" Culture (Competencies)

• Go Get It: You are a self-starter. You don't wait for permission to solve a problem; you see an opportunity and you execute.
• Trip Obsessed: You care deeply about the user experience (both the eater and the restaurant) and work backward from their needs.
• Build with Heart: You are empathetic to the challenges restaurant owners face in Mexico and strive to be a true partner in their success.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.