Account Manager I, Eats Enterprise Strategic (Sales Plan)

Uber Technologies Inc.; México; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses and equity

Benefits package

In-office collaboration culture

Descripción de la vacante

Uber Technologies Inc. in Mexico City is seeking a strategic and data-driven Account Manager to be the main point of contact for a portfolio of high-value restaurant partners. You will act as a business consultant, using data to optimize operations, grow revenue, and delight customers.

You will work with Operations, Marketing, and Product teams to ensure the best restaurant experience in the Mexican market, handling negotiations and cross-functional projects with autonomy.

Formación

• 3+ years of experience in Account Management, Sales, Business Development, or a client-facing strategy role.
• Native/Bilingual Spanish and professional English.
• Strong Excel/Google Sheets skills for data interpretation and storytelling.

Responsabilidades

• Own a portfolio of Enterprise restaurant partners and drive retention, satisfaction, and growth on the platform.
• Conduct Monthly Business Reviews with partners to present performance data and tailored recommendations.
• Identify opportunities to cross-sell Uber Eats products to align with partner goals.
• Diagnose operational issues and implement solutions to improve customer experience.
• Lead contract renewals and renegotiations for sustainable partnerships.
• Gather market feedback and advocate for product improvements with Product/Engineering teams.

Conocimientos

Account Management

Sales

Business Development

Client-facing communication

Excel/Google Sheets

SQL

CRM (Salesforce)

Herramientas

Salesforce

Descripción del empleo

About the Role

We are looking for a strategic and data-drivenAccount Manager to join the Uber Eats team in Mexico. In this role, you will be the main point of contact for a portfolio of our highest-value restaurant partners. You won’t just manage accounts; you will act as a business consultant, using data to help partners optimize their operations, grow their revenue, and delight their customers.

As anAccount Manager, you are expected to operate with autonomy, handling complex partner negotiations and cross-functional projects. You will work side-by-side with Operations, Marketing, and Product teams to ensure the best restaurant experience in the Mexican market.

What You’ll Do

• Portfolio Management: Own a book of business consisting of Enterprise restaurant partners. You are responsible for their retention, satisfaction, and growth on the platform.
• Strategic Consulting: Conduct Monthly Business Reviews (MBRs) with partners to present performance data, operational insights, and tailored recommendations to improve their delivery efficiency and profitability.
• Revenue Growth & Upselling: Identify opportunities to cross-sell Uber Eats products (e.g., Sponsored Listings/Ads, Offers, Membership programs) that align with the partner’s goals.
• Operational Excellence: Diagnose operational issues (e.g., high missing item rates, slow prep times) and work with partners to implement solutions that improve the end-customer experience.
• Negotiation: Lead contract renewals and renegotiations to ensure long‑term, sustainable partnerships.
• Voice of the Customer: Gather feedback from the Mexican market and advocate for product improvements by collaborating with regional and global Product/Engineering teams.

Basic Qualifications

• Experience: 3+ years of experience in Account Management, Sales, Business Development, or a client‑facing strategy role.
• Language: Native/Bilingual proficiency inSpanish and professional proficiency inEnglish (you will be communicating with global teams).
• Analytical Skills: Strong proficiency in Excel/Google Sheets (vlookups, pivot tables). You must be comfortable interpreting data sets and turning them into actionable narratives for clients.
• Communication: Excellent written and verbal communication skills. You can explain complex concepts simply and negotiate effectively with business owners.

Preferred Qualifications

• Industry Knowledge: Experience in the food & beverage, logistics, or tech industry in Mexico.
• Technical Chops: Experience with SQL is a huge plus (ability to pull your own data).
• CRM Experience: Proficiency with Salesforce or similar CRM tools for pipeline management.
• Problem Solving: Proven track record of managing complex client escalations and turning detractors into promoters.

The "Uber" Culture (Competencies)

• Go Get It: You are a self-starter. You don't wait for permission to solve a problem; you see an opportunity and you execute.
• Trip Obsessed: You care deeply about the user experience (both the eater and the restaurant) and work backward from their needs.
• Build with Heart: You are empathetic to the challenges restaurant owners face in Mexico and strive to be a true partner in their success.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.