Delivery Operations Leader — Area Manager

Amazon; Región Centro; Presencial; MXN 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

Amazon is seeking a Delivery Area Manager in Mexico to lead a team of shift managers and associates at the delivery station. You will oversee daily operations, train staff, assign duties, and coordinate with stakeholders to ensure timely, customer-centric deliveries.

You will manage safety, drive process improvements using Lean tools, adapt to shift rotations including weekends and nights, and partner with DSPs to meet performance goals in a fast-paced environment.

Formación

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 2+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 3+ years of people management experience
• Speak, write, and read fluently in English

Responsabilidades

• Day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers
• Leading a team of Process Assistants and Delivery-Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers
• Ensuring you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs
• Lead change at internet speed, innovation has made us the global company that we are today
• Route shipments within the Amazon Logistics coverage area
• Support and assign job duties to process assistants
• Ability to adapt to sudden changes and growth according to operational necessities
• Track & monitor sorting operation and driver’s dispatch
• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers
• Proactively identify and lead process improvement initiatives and Lean tools
• A day in the life paragraphs describe shift pattern, safety culture, and role modeling

Conocimientos

People management

English fluency

Leadership

Flexibility

Educación

Bachelor's degree or equivalent

Herramientas

Lean Manufacturing

Continuous Improvement

Descripción del empleo

Amazon is seeking a Delivery Area Manager in Mexico to lead a team of shift managers and associates at the delivery station. You will oversee daily operations, train staff, assign duties, and coordinate with stakeholders to ensure timely, customer-centric deliveries.

You will manage safety, drive process improvements using Lean tools, adapt to shift rotations including weekends and nights, and partner with DSPs to meet performance goals in a fast-paced environment.