Delivery Station Operations Leader

Amazon; Ciudad de México; Presencial; MXN 850.000 - 1.100.000; Jornada completa

Descripción de la vacante

Amazon Operations is seeking a Delivery Area Manager in Mexico City to lead a team of shift managers and delivery specialists onsite. You will drive safety, quality, and productivity, mentor managers, and implement process improvements for a fast-paced last-mile operation.

The role requires rotating shifts, overtime during peaks, and strong people leadership to deliver exceptional customer service and operational excellence.

Formación

• Bachelor's degree or equivalent.
• 1+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsabilidades

• Day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Leading a team of Process Assistants and Delivery-Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• Ensuring you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.
• Lead change at internet speed, innovation has made us the global company that we are today.
• Route shipments within the Amazon Logistics coverage area.
• Support and assign job duties to process assistants.
• Ability to adapt to sudden changes and growth according to operational necessities.
• Track & monitor sorting operation and driver’s dispatch.
• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.

Conocimientos

English fluency

Employee management

Flexible schedule

Educación

Bachelor's degree or equivalent

Descripción del empleo

Amazon Operations is seeking a Delivery Area Manager in Mexico City to lead a team of shift managers and delivery specialists onsite. You will drive safety, quality, and productivity, mentor managers, and implement process improvements for a fast-paced last-mile operation.

The role requires rotating shifts, overtime during peaks, and strong people leadership to deliver exceptional customer service and operational excellence.