Last Mile Delivery Ops Leader: Scale & Talent

Amazon; San Pedro Garza García; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Amazon in Mexico is seeking an experienced Delivery Area Manager for Last Mile Operations to lead a high-volume delivery network and drive continuous improvement across the station. You will manage DSP relationships, implement Lean initiatives, and partner with cross-functional teams to meet customer promises.

The role requires leadership of a 24/7 operation, strong people management, and the ability to scale processes regionally while focusing on safety and cost efficiency.

Formación

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 2+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsabilidades

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
• Presenting operational metrics regularly to the senior leadership team
• Problem-solves for closing gaps between performance and goals
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering

Conocimientos

People management

Operational leadership

Performance metrics

Lean techniques

Educación

Bachelor's degree or equivalent

Descripción del empleo

Amazon in Mexico is seeking an experienced Delivery Area Manager for Last Mile Operations to lead a high-volume delivery network and drive continuous improvement across the station. You will manage DSP relationships, implement Lean initiatives, and partner with cross-functional teams to meet customer promises.

The role requires leadership of a 24/7 operation, strong people management, and the ability to scale processes regionally while focusing on safety and cost efficiency.