Delivery Operations Lead | Lean & Safety Champion

Amazon; México; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Amazon is seeking a Delivery Area Manager to lead a team of shift managers and associates in a delivery station, driving day-to-day operations, safety, and customer-focused performance. You will manage Process Assistants and DSPs, plan duties, train staff, and collaborate with management and stakeholders to optimize throughput.

The role requires bilingual English/Spanish, strong leadership, and experience in lean improvements.

Qualifications

• 3+ years of employee and performance management experience.
• 6+ years of operational experience.
• Bachelor's degree.
• Fluent in English; fluent in Spanish and English at C1 level or above.

Responsibilities

• Day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Lead a team of Process Assistants and Delivery-Service Providers in daily management of the delivery station, including meetings, training, assigning duties, and communicating with stakeholders.
• Ensure a safe workplace, properly trained people, and addressing their needs so they can perform their jobs.
• Lead change at internet speed, driving continuous improvement and Lean initiatives.
• Route shipments within the Amazon Logistics coverage area and support assigning duties to staff.
• Adapt to sudden changes and growth according to operational needs.
• Track and monitor sorting operations and driver dispatch.
• Review forecasts to determine productivity requirements and meet building goals.
• Support safety programs and environment for all associates and DSPs.

Skills

People management

Operational experience

Bilingual English/Spanish

Education

Bachelor's degree

Job description

Amazon is seeking a Delivery Area Manager to lead a team of shift managers and associates in a delivery station, driving day-to-day operations, safety, and customer-focused performance. You will manage Process Assistants and DSPs, plan duties, train staff, and collaborate with management and stakeholders to optimize throughput.

The role requires bilingual English/Spanish, strong leadership, and experience in lean improvements.