Last-Mile Delivery Ops Leader | Lean & People-Focused

Amazon; Ciudad de México; On-site; MXN 450,000 - 700,000; Full time

Job summary

Amazon Mexico is seeking an experienced operations leader to own the delivery station and drive a culture of safety and performance. You will manage a team of Process Assistants and DSPs, oversee daily operations, and implement process improvements to enhance productivity and customer delivery experience.

The role requires extensive operational experience, fluency in English and Spanish, and a flexible schedule to cover shifts including nights and weekends.

Qualifications

• 3+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Speak, write, and read fluently in English, and have the ability to take direction in English.
• 6+ years of operational experience.
• Bachelor's degree.
• Speak, write, and read fluently in Spanish and English at C1 level or above.

Responsibilities

• Day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Leading a team of Process Assistants and Delivery-Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• Ensuring you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.
• Lead change at internet speed, innovation has made us the global company that we are today.
• Route shipments within the Amazon Logistics coverage area.
• Support and assign job duties to process assistants.
• Ability to adapt to sudden changes and growth according to operational necessities.
• Track & monitor sorting operation and driver's dispatch.
• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.

Skills

People management

English fluency

Spanish fluency

Operational experience

Performance management

Education

Bachelor's degree

Job description

Amazon Mexico is seeking an experienced operations leader to own the delivery station and drive a culture of safety and performance. You will manage a team of Process Assistants and DSPs, oversee daily operations, and implement process improvements to enhance productivity and customer delivery experience.

The role requires extensive operational experience, fluency in English and Spanish, and a flexible schedule to cover shifts including nights and weekends.