Customer Support Supervisor (Back Office)

J-K Network Services; Veracruz; Presencial; MXN 83.013 - 116.219; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Government benefits

13th Month Pay

Sick Leave

Descripción de la vacante

A logistics company is looking for a Customer Support Supervisor to oversee back-office operations. This role requires a Bachelor’s degree and at least 1-2 years of customer service experience. The successful candidate will manage inquiries via email and phone, coach team members, and provide escalated support. The position is based on site in Binan Laguna, with a Monday to Friday schedule and a competitive salary between Php25,000-Php35,000. Benefits include HMO, government benefits, and paid sick leave.

Formación

• Bachelor’s degree holder.
• At least 1 to 2 years’ experience in back-office customer service operations.
• Willingness to work on site and attend face-to-face interviews.

Responsabilidades

• Supervise daily back-office customer service operations.
• Handle client inquiries via email and phone.
• Coach and train customer service representatives.
• Prepare reports on inquiry volumes and team performance.
• Act as the primary contact for escalated concerns.

Conocimientos

Customer service

Problem-solving

Communication

Educación

Bachelor’s degree

Descripción del empleo

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high‑quality, consistent services that exceed customer expectations.

Position

Customer Support Supervisor

Industry

Logistic Company

Work Location

Binan Laguna

Work Schedule

Monday to Friday

Salary

Php25,000-Php35,000

Work Set Up

Work on site

Benefits

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave
• Government benefits

Job Requirements

• Bachelor’s degree holder
• With at least 1 to 2 years’ experience in back‑office customer service operations
• Amendable to work on site
• Amendable to attend face to face interview
• Can start as soon as possible

Job Responsibilities

• Supervises daily back‑office customer service operations, handling client inquiries via email and phone
• Ensures timely, accurate, and professional responses to customer inquiries, requests.
• Coaches, trains, and supports customer service representatives to improve performance and service quality
• Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance
• Acts as the primary point of contact for escalated back‑office customer concerns

Recruitment Process (Face to Face)

• Initial Interview
• Final Interview
• Job Offer