Customer Service Supervisor (Back Office)

J-K Network Services; Veracruz; Presencial; MXN 83.013 - 116.219; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Bonus

Health Insurance (HMO)

13th Month Pay

Descripción de la vacante

A premier logistics firm in Veracruz seeks a Customer Service Supervisor to oversee back-office operations. The ideal candidate will have a Bachelor's degree and 1-2 years of experience in customer service. Responsibilities include managing daily inquiries, coaching team members, and preparing performance reports. This position requires on-site work and can start immediately, with a competitive salary ranging from Php25,000 to Php35,000 and various employee benefits.

Formación

• 1-2 years’ experience in back-office customer service operations.
• Ability to work on-site and attend face-to-face interviews.
• Willingness to start as soon as possible.

Responsabilidades

• Supervises back-office customer service operations, addressing client inquiries.
• Ensures professional responses to customer queries.
• Trains and supports customer service representatives.
• Prepares performance and feedback reports.
• Acts as the point of contact for escalated customer issues.

Conocimientos

Back-office operations

Customer service

Coaching and training

Report preparation

Educación

Bachelor’s degree

Descripción del empleo

Customer Service Supervisor (Back Office)

Job Description

Employee Recognition & Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Service Supervisor

INDUSTRY: Logistic Company

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

Benefits

• HMO
• 13th Month Pay

Job Requirements

• Bachelor’s degree holder
• With at least 1 to 2 years’ experience in back-office customer service operations
• Amendable to work on site
• Amendable to attend face to face interview
• Can start as soon as possible

Job Responsibilities

• Supervises daily back-office customer service operations, handling client inquiries via email and phone
• Ensures timely, accurate, and professional responses to customer inquiries, requests.
• Coaches, trains, and supports customer service representatives to improve performance and service quality
• Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance
• Acts as the primary point of contact for escalated back-office customer concerns

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