Customer Support Administrator

J-K Network Services; Veracruz; Presencial; MXN 59.311 - 82.377; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Government benefits

13th Month Pay

Sick Leave

Descripción de la vacante

A logistics company is searching for a Customer Support Administrator in Technopark, Binan Laguna. The ideal candidate holds a Bachelor's degree and has 1-2 years of experience in customer service. Responsibilities include managing daily operations, responding to client inquiries, and providing team support. The company offers a salary range of Php18,000-Php25,000 along with benefits such as HMO, government benefits, and sick leave, with a working schedule from Monday to Friday.

Formación

• Bachelor’s degree holder.
• 1-2 years of experience as Customer Service Staff.
• Willing to work in Technopark, Binan Laguna.

Responsabilidades

• Handles daily back-office customer service operations.
• Responds to client inquiries via email and phone.
• Ensures timely, accurate, and professional service.
• Prepares reports on inquiry volumes and customer feedback.
• Acts as a key contact for escalated customer concerns.

Conocimientos

Customer Service

Communication

Problem-solving

Educación

Bachelor’s degree

Descripción del empleo

Overview

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

Position: Customer Support Administrator

Industry: Logistic Company

Location: Binan Laguna

Work Schedule: Monday to Friday

Work Setup: On site

Salary: Php18,000-Php25,000

Benefits:

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave

Qualifications

• Bachelor’s degree holder
• With at least 1-2 years of experience as a Customer Service Staff
• Amenable to work in Technopark, Binan Laguna
• Can attend face to face interview
• Can start as soon as possible

Responsibilities

• Handles daily back-office customer service operations, responding to client inquiries via email and phone
• Ensures all customer requests are addressed in a timely, accurate, and professional manner
• Provides support to team members by sharing product knowledge, best practices, and process guidance
• Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
• Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer