Back Office Customer Service Representative

J-K Network Services; Veracruz; Presencial; MXN 59.769 - 83.013; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Government benefits

13th Month Pay

Sick Leave

Descripción de la vacante

A logistics firm in Veracruz is seeking a Back Office Customer Service Representative to handle customer inquiries and provide accurate information through various channels. Candidates should hold a Bachelor’s degree and possess at least one year of experience in customer service operations. The role requires being amendable to work on-site and can start immediately. This position follows a Monday to Friday schedule with a competitive salary range of Php18,000-Php25,000.

Formación

• Minimum of 1 year experience in back-office customer service operations.
• Willing to work on site and attend face-to-face interviews.
• Ability to start immediately.

Responsabilidades

• Handles customer inquiries and requests through email and phone.
• Provides information regarding products, services, and billing.
• Coordinates with operations, warehouse, and trucking for timely updates.

Conocimientos

Customer service

Communication

Problem-solving

Educación

Bachelor’s degree

Descripción del empleo

Overview

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Back Office Customer Service Representative

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php18,000-Php25,000

WORK SET UP: Work on site

Benefits

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave
• Government benefits

Qualifications

• Bachelor’s degree holder
• With at least 1 experience in back-office customer service operations
• Amendable to work on site
• Amendable to attend face to face interview
• Can start as soon as possible

Responsibilities

• Handles customer inquiries and requests through email and phone in a timely and professional manner
• Provides accurate information regarding products, services, billing, orders, or account concerns
• Handles client inquiries via email and phone regarding shipment status, documentation, and delivery schedules
• Coordinates with operations, warehouse, trucking, and overseas agents to ensure timely and accurate shipment updates
• Updates shipment records in the logistics system and ensures data accuracy

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer