Customer Service Staff (Back Office)

J-K Network Services; Veracruz; Presencial; MXN 59.769 - 83.013; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Government benefits

13th Month Pay

Sick Leave

Descripción de la vacante

A shipping and logistics company based in Veracruz is seeking a Customer Service Staff member. The ideal candidate will handle inquiries through email and phone, provide accurate information regarding services and logistics, and coordinate updates efficiently. A Bachelor's degree and at least one year of experience in customer service are required. The position is on-site and the candidate should be available for face-to-face interviews. This role offers a starting salary of Php18,000-Php25,000.

Formación

• Bachelor’s degree required.
• At least 1 year of experience in back-office customer service operations.
• Available to work on site and for face-to-face interviews.

Responsabilidades

• Handle customer inquiries and requests via email and phone professionally.
• Provide accurate information regarding products, services, and billing.
• Coordinate shipment updates with various departments.

Conocimientos

Customer service

Communication skills

Problem-solving

Educación

Bachelor’s degree

Descripción del empleo

Overview

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

Position

Customer Service Staff

Industry

Logistic Company

Location

Binan Laguna

Schedule

Monday to Friday

Salary

Php18,000-Php25,000

Work Setup

On site

Benefits

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave
• Government benefits

Job Requirements

• Bachelor’s degree holder
• With at least 1 experience in back-office customer service operations
• Amendable to work on site
• Amendable to attend face to face interview
• Can start as soon as possible

Job Responsibilities

• Handles customer inquiries and requests through email and phone in a timely and professional manner
• Provides accurate information regarding products, services, billing, orders, or account concerns
• Handles client inquiries via email and phone regarding shipment status, documentation, and delivery schedules
• Coordinates with operations, warehouse, trucking, and overseas agents to ensure timely and accurate shipment updates
• Updates shipment records in the logistics system and ensures data accuracy

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer