Customer Operations Associate (Back Office)

J-K Network Services; Veracruz; Presencial; MXN 59.769 - 83.013; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Government benefits

13th Month Pay

Sick Leave

Descripción de la vacante

A logistics company is seeking a Customer Operations Associate (Back Office) in Veracruz. Responsibilities include handling customer inquiries, providing accurate information on services, and coordinating with various teams for shipment updates. Candidates must hold a Bachelor's degree and have at least one year of experience in customer service. The role requires on-site attendance and can start as soon as possible. Benefits include HMO, government benefits, and 13th month pay.

Formación

• At least 1 year of experience in back-office customer service operations.
• Amendable to work on-site and attend face-to-face interview.
• Can start as soon as possible.

Responsabilidades

• Handles customer inquiries and requests through email and phone.
• Provides accurate information regarding products and services.
• Coordinates with various teams for shipment updates.

Conocimientos

Customer service skills

Communication skills

Educación

Bachelor’s degree

Descripción del empleo

Overview

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Operations Associate (Back Office)

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php18,000-Php25,000

WORK SET UP: Work on site

Benefits

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave

Requirements

• Bachelor’s degree holder
• With at least 1 experience in back-office customer service operations
• Amendable to work on site
• Amendable to attend face to face interview
• Can start as soon as possible

Responsibilities

• Handles customer inquiries and requests through email and phone in a timely and professional manner
• Provides accurate information regarding products, services, billing, orders, or account concerns
• Handles client inquiries via email and phone regarding shipment status, documentation, and delivery schedules
• Coordinates with operations, warehouse, trucking, and overseas agents to ensure timely and accurate shipment updates
• Updates shipment records in the logistics system and ensures data accuracy

Recruitment Process

• Face to Face Interview
• Initial Interview
• Final Interview
• Job Offer