Customer Service Operations Lead

J-K Network Services; Veracruz; Presencial; MXN 83.013 - 116.219; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Government benefits

13th Month Pay

Sick Leave

Descripción de la vacante

A logistics firm based in Veracruz is looking for a Customer Service Operations Lead. The successful candidate will supervise daily back-office operations, ensuring prompt and professional responses to customer inquiries. Key responsibilities include coaching customer service representatives and preparing performance reports. Candidates must hold a Bachelor's degree, have at least 1-2 years of back-office experience, and be willing to work on site. This position offers a competitive salary and benefits.

Formación

• Bachelor’s degree holder.
• At least 1 to 2 years’ experience in back-office customer service operations.
• Willing to work on site and attend face-to-face interviews.

Responsabilidades

• Supervise daily back-office customer service operations.
• Ensure timely responses to customer inquiries.
• Coach and support customer service representatives.
• Prepare performance reports on customer feedback.
• Act as the primary contact for escalated customer concerns.

Conocimientos

Customer service skills

Coaching and training

Communication skills

Problem-solving

Educación

Bachelor’s degree

Descripción del empleo

Overview

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Service Operations Lead

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

WORK SET UP: Work on site

Benefits

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave
• Government benefits

Qualifications

• Bachelor’s degree holder
• With at least 1 to 2 years’ experience in back-office customer service operations
• Amendable to work on site
• Amendable to attend face to face interview
• Can start as soon as possible

Job Responsibilities

• Supervises daily back-office customer service operations, handling client inquiries via email and phone
• Ensures timely, accurate, and professional responses to customer inquiries, requests.
• Coaches, trains, and supports customer service representatives to improve performance and service quality
• Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance
• Acts as the primary point of contact for escalated back-office customer concerns

Recruitment Process (Face to Face)

• Initial Interview
• Final Interview
• Job Offer