Customer Service Administrator

J-K Network Services; Veracruz; Presencial; MXN 59.311 - 82.377; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Government benefits

13th Month Pay

Sick Leave

Descripción de la vacante

A logistics service provider is seeking a Customer Service Administrator in Binan Laguna. The role involves handling back-office operations, responding to client inquiries, and ensuring requests are managed professionally. The ideal candidate holds a bachelor's degree and has 1-2 years of customer service experience. The position offers a salary range of Php18,000-Php25,000 and a Monday to Friday work schedule with various benefits including HMO and 13th Month Pay.

Formación

• 1-2 years of experience in customer service.
• Ability to attend face-to-face interviews.
• Willingness to work on site.

Responsabilidades

• Handle daily operations for customer service.
• Respond to client inquiries via email and phone.
• Ensure timely and professional resolution of requests.
• Prepare reports on customer feedback and service trends.
• Act as a contact point for escalated customer concerns.

Conocimientos

Customer service skills

Communication skills

Problem-solving skills

Educación

Bachelor's degree

Descripción del empleo

Overview

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

Position

• Customer Service Administrator

Details

• Industry: Logistic Company
• Work location: Binan Laguna
• Work schedule: Monday to Friday
• Salary: Php18,000-Php25,000
• Work setup: On site

Benefits

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave

Job Requirements

• Bachelor’s degree holder
• With at least 1-2 years of experience as a Customer Service Staff
• Amenable to work in Technopark, Binan Laguna
• Can attend face to face interview
• Can start as soon as possible

Job Responsibilities

• Handles daily back-office customer service operations, responding to client inquiries via email and phone
• Ensures all customer requests are addressed in a timely, accurate, and professional manner
• Provides support to team members by sharing product knowledge, best practices, and process guidance
• Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
• Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer