Client Services Administrator

J-K Network Services; Veracruz; Presencial; MXN 59.325 - 82.397; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Bonus

Incentives

HMO

13th Month Pay

Descripción de la vacante

A logistics company is seeking a Client Services Administrator to manage daily back-office customer service operations. The successful candidate will respond to client inquiries professionally and in a timely manner. Responsibilities include preparing reports on customer feedback and acting as a key point of contact for escalated concerns. Candidates should possess a bachelor's degree and at least 1-2 years of customer service experience, and be available for face-to-face interviews in Veracruz.

Formación

• At least 1-2 years of experience in customer service.
• Ability to respond to inquiries via email and phone.
• Capable of handling back-office operations.

Responsabilidades

• Handle daily back-office customer service operations.
• Respond to client inquiries in a timely and professional manner.
• Prepare and maintain reports on inquiry volumes and customer feedback.

Conocimientos

Customer Service Skills

Communication Skills

Problem-solving Skills

Educación

Bachelor’s degree

Descripción del empleo

Job Description

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Insurance Health & Wellness

HMO

Read More

Position

CLIENT SERVICES ADMINISTRATOR

Industry

Logistic Company

Work Schedule

Monday to Friday

Salary

Php18,000-Php25,000

Benefits

• HMO
• 13th Month Pay

Job Requirements

• Bachelor’s degree holder
• With at least 1-2 years of experience as a Customer Service Staff
• Can attend face to face interview
• Can start as soon as possible

Job Responsibilities

• Handles daily back-office customer service operations, responding to client inquiries via email and phone
• Ensures all customer requests are addressed in a timely, accurate, and professional manner
• Provides support to team members by sharing product knowledge, best practices, and process guidance
• Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
• Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution

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