Customer Service Staff

J-K Network Services; Veracruz; On-site; MXN 59,311 - 82,377; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Insurance Health & Wellness

13th Month Pay

Job summary

A logistic company is seeking a Customer Service Staff to handle back-office operations and client inquiries. Candidates must hold a Bachelor’s degree and have 1-2 years experience in customer service. Responsibilities include timely inquiry resolution, report preparation, and support for team members. The position is based in Laguna and offers a salary range of Php18,000-Php25,000 along with performance bonuses and health benefits.

Qualifications

• At least 1-2 years of experience as a Customer Service Staff.
• Ability to attend a face-to-face interview.
• Available to start as soon as possible.

Responsibilities

• Handle daily back-office customer service operations, responding to inquiries.
• Ensure all customer requests are addressed in a timely and accurate manner.
• Provide support to team members by sharing product knowledge and best practices.
• Prepare and maintain reports on inquiry volumes and customer feedback.
• Act as a key contact for escalated customer concerns.

Skills

Customer service skills

Communication skills

Education

Bachelor’s degree

Job description

Overview

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

Position

POSITION: Customer Service Staff

INDUSTRY: Logistic Company

WORK SCHEDULE: Monday to Friday

SALARY: Php18,000-Php25,000

Benefits

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO
• 13th Month Pay

Qualifications

• Bachelor’s degree holder
• With at least 1-2 years of experience as a Customer Service Staff
• Can attend face to face interview
• Can start as soon as possible

Responsibilities

• Handles daily back-office customer service operations, responding to client inquiries via email and phone
• Ensures all customer requests are addressed in a timely, accurate, and professional manner
• Provides support to team members by sharing product knowledge, best practices, and process guidance
• Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
• Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer

Working Location

Laguna Technopark Gate 1, City of Santa Rosa. City of Santa Rosa, Laguna, Philippines

Notice

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