Customer Service Operations Lead — On-Site Coaching & Growth

J-K Network Services; Veracruz; Presencial; MXN 83.013 - 116.219; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Government benefits

13th Month Pay

Sick Leave

Descripción de la vacante

A logistics firm based in Veracruz is looking for a Customer Service Operations Lead. The successful candidate will supervise daily back-office operations, ensuring prompt and professional responses to customer inquiries. Key responsibilities include coaching customer service representatives and preparing performance reports. Candidates must hold a Bachelor's degree, have at least 1-2 years of back-office experience, and be willing to work on site. This position offers a competitive salary and benefits.

Formación

• Bachelor’s degree holder.
• At least 1 to 2 years’ experience in back-office customer service operations.
• Willing to work on site and attend face-to-face interviews.

Responsabilidades

• Supervise daily back-office customer service operations.
• Ensure timely responses to customer inquiries.
• Coach and support customer service representatives.
• Prepare performance reports on customer feedback.
• Act as the primary contact for escalated customer concerns.

Conocimientos

Customer service skills

Coaching and training

Communication skills

Problem-solving

Educación

Bachelor’s degree

Descripción del empleo

A logistics firm based in Veracruz is looking for a Customer Service Operations Lead. The successful candidate will supervise daily back-office operations, ensuring prompt and professional responses to customer inquiries. Key responsibilities include coaching customer service representatives and preparing performance reports. Candidates must hold a Bachelor's degree, have at least 1-2 years of back-office experience, and be willing to work on site. This position offers a competitive salary and benefits.