Senior Customer Support Operations Lead - Logistics

J-K Network Services; Veracruz; Sur place; MXN 82 397 - 115 355; Plein temps

Avantages offerts par ce poste

HMO

13th Month Pay

Résumé du poste

A logistics service provider based in Veracruz is seeking a Customer Support Operations Supervisor. This role requires a Bachelor’s degree and 3-5 years of supervisory experience in customer support. The supervisor will manage daily operations, ensure high-quality customer service, and coach the team for improved performance. The salary range is Php25,000 to Php35,000, with benefits including HMO and 13th Month Pay. Working hours are Monday to Friday.

Qualifications

• Minimum 3-5 years of experience as Customer Support Supervisor.
• Ability to manage customer service inquiries through various channels.
• Experience providing coaching and support to staff.

Responsabilités

• Manage daily back-office customer service operations.
• Ensure timely and professional responses to customer inquiries.
• Coach and train customer service staff for better performance.
• Generate performance reports on customer service metrics.
• Handle escalated customer issues directly.

Connaissances

Customer service management

Team leadership

Report generation

Formation

Bachelor’s degree

Description du poste

A logistics service provider based in Veracruz is seeking a Customer Support Operations Supervisor. This role requires a Bachelor’s degree and 3-5 years of supervisory experience in customer support. The supervisor will manage daily operations, ensure high-quality customer service, and coach the team for improved performance. The salary range is Php25,000 to Php35,000, with benefits including HMO and 13th Month Pay. Working hours are Monday to Friday.