On-Site Back-Office Customer Service Supervisor — Bonus & HMO

J-K Network Services; Veracruz; Presencial; MXN 83.013 - 116.219; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Bonus

Health Insurance (HMO)

13th Month Pay

Descripción de la vacante

A premier logistics firm in Veracruz seeks a Customer Service Supervisor to oversee back-office operations. The ideal candidate will have a Bachelor's degree and 1-2 years of experience in customer service. Responsibilities include managing daily inquiries, coaching team members, and preparing performance reports. This position requires on-site work and can start immediately, with a competitive salary ranging from Php25,000 to Php35,000 and various employee benefits.

Formación

• 1-2 years’ experience in back-office customer service operations.
• Ability to work on-site and attend face-to-face interviews.
• Willingness to start as soon as possible.

Responsabilidades

• Supervises back-office customer service operations, addressing client inquiries.
• Ensures professional responses to customer queries.
• Trains and supports customer service representatives.
• Prepares performance and feedback reports.
• Acts as the point of contact for escalated customer issues.

Conocimientos

Back-office operations

Customer service

Coaching and training

Report preparation

Educación

Bachelor’s degree

Descripción del empleo

A premier logistics firm in Veracruz seeks a Customer Service Supervisor to oversee back-office operations. The ideal candidate will have a Bachelor's degree and 1-2 years of experience in customer service. Responsibilities include managing daily inquiries, coaching team members, and preparing performance reports. This position requires on-site work and can start immediately, with a competitive salary ranging from Php25,000 to Php35,000 and various employee benefits.