Customer Operations Lead — Logistics & Performance

J-K Network Services; Veracruz; On-site; MXN 82,397 - 115,355; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th Month Pay

Job summary

A logistics company in Veracruz, Mexico is seeking a Customer Operations Supervisor to manage back-office customer service. The ideal candidate will hold a bachelor's degree and have 3-5 years of supervisory experience in customer support. Responsibilities include overseeing daily operations, ensuring timely responses, coaching staff, and generating performance reports. This role offers a competitive salary and benefits, including performance bonuses and health insurance.

Qualifications

• Bachelor’s degree holder.
• At least 3-5 years of experience as a Customer Support Supervisor.
• Willing to attend face-to-face interviews.
• Available to start as soon as possible.

Responsibilities

• Manage daily back-office customer service operations.
• Ensure timely and professional responses to customer inquiries.
• Provide coaching and training to enhance service quality.
• Generate reports on inquiry volumes and team performance.
• Act as the main contact for escalated customer issues.

Skills

Customer support skills

Time management

Coaching

Report generation

Education

Bachelor’s degree

Job description

A logistics company in Veracruz, Mexico is seeking a Customer Operations Supervisor to manage back-office customer service. The ideal candidate will hold a bachelor's degree and have 3-5 years of supervisory experience in customer support. Responsibilities include overseeing daily operations, ensuring timely responses, coaching staff, and generating performance reports. This role offers a competitive salary and benefits, including performance bonuses and health insurance.