Customer Service

Safran Cabin; Tijuana; Presencial; MXN 300,000 - 400,000; Jornada completa

Descripción de la vacante

A global manufacturing company in Tijuana seeks an individual to manage intercompany orders. Responsibilities include tracking orders, ensuring communication, and collaborating with internal departments to fulfill operational commitments. Candidates should have a related Bachelor's degree along with 1-3 years of relevant experience and proficiency in ERP systems and Excel. Advanced English communication skills are necessary.

Formación

• 1-3 years of experience in Customer Service, Supply Chain, Planning, or Logistics.
• Experience working with international plants or business units is a plus.
• Advanced English proficiency for communication.

Responsabilidades

• Manage and track intercompany orders.
• Provide accurate information regarding order status and delivery dates.
• Collaborate with internal teams for effective process execution.
• Prepare performance reports and support improvement initiatives.

Conocimientos

Customer service

Communication

Problem-solving

Team collaboration

Educación

Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics, Business Administration, or related field

Herramientas

ERP systems

Excel

Descripción del empleo

Provide agile and reliable service to sister plants by managing and tracking intercompany orders, ensuring direct communication, visibility of order status, confirmed delivery dates, and effective coordination to meet operational commitments as the internal coordination and follow up to meet our customers requierements

Key Responsibilities

• Receive and understand intercompany orders in accordance with supply chain procedures.
• Provide accurate and timely information regarding order status, delivery dates, product availability, and any deviations.
• Maintain direct and consistent communication with intercompany to coordinate requirements, resolve questions, and anticipate potential issues.
• Monitor the full order cycle, from creation to delivery, ensuring compliance with established service levels.
• Collaborate with internal areas such as Planning, Logistics, Production, Quality, and Warehousing to ensure proper execution of processes.
• Manage and document incidents such as delays, shortages, rejections, or schedule adjustments.
• Ensure ERP system information is updated, including orders, date changes, inventory details, and movements.
• Prepare performance reports, workload visibility, delivery compliance, and service metrics.
• Support continuous improvement initiatives that enhance communication and intercompany efficiency.

Education

• Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics, Business Administration, International Business, or related field.

Experience

• 1–3 years of experience in Customer Service, Supply Chain, Planning, or Logistics.
• Experience working with international plants or business units is a plus.

Technical Knowledge

• ERP system proficiency
• Knowledge of supply chain, planning processes, and order management.
• Excel skills (pivot tables, functions, data analysis).
• Advanced English proficiency for communication