Customer Sales Specialist II

Arrow Electronics; Tlaquepaque; Hybrid; MXN 299,000 - 371,000; Full time

Benefits offered by this job

30 days Christmas bonus

40% vacation premium

12 vacation days + 2 floating days

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Tuition reimbursement

Growth Opportunities

Job summary

Arrow Electronics in Mexico is seeking a Customer Sales Specialist II to manage daily sales support, respond to inquiries, and coordinate between customers, suppliers, and Arrow teams. You will oversee quotations, orders, and fulfillment for key accounts in a hybrid in-office/remote setup.

The role requires 4+ years in similar roles, strong English, and ERP experience, with Salesforce knowledge considered a plus. The position offers competitive pay and a robust benefits package.

Qualifications

• +4 years of experience in similar roles, Sales Support.
• Advanced English skills (conversational and written).
• Experience with quoting processes.
• Experience with ERP systems.
• Salesforce knowledge is a plus.

Responsibilities

• Manage daily sales support and customer service operations for assigned accounts.
• Research and resolve customer inquiries, pre-sales questions, and post-sales issues promptly.
• Serve as the primary connection between customers, suppliers, and Arrow teams.
• Oversee quotation, ordering, and fulfillment lifecycle for key suppliers and clients.
• Manage demand creation, contracts, returns, invoicing, and joint calls to drive metrics.

Skills

Advanced English

Quoting process

ERP systems

Salesforce

Job description

Position:

Customer Sales Specialist II

Job Description:

Why You’ll Love This Role

Behind every great technology solution is a supply chain that keeps innovation moving. At Arrow, our Supply Chain Services teams help customers navigate the complexities of today’s global supply chains by connecting products, people, and processes through agile, scalable solutions.

Whether you’re supporting warehouse operations, production, inventory management, logistics, or global supply chain initiatives, you’ll collaborate with teams across the business to solve complex challenges, improve operations, and deliver technology where it’s needed most

What You’ll Do

• Manage daily sales support and customer service operations for assigned accounts.


• Research and resolve customer inquiries, pre-sales questions, and post-sales issues accurately and promptly.


• Serve as the primary connection between customers, suppliers, and internal Arrow teams (field sales, engineering, purchasing, and marketing).


• Oversee the complete quotation, ordering, and fulfillment lifecycle for key suppliers and clients.


• Manage demand creation, contracts, returns, invoicing, and joint performance calls with suppliers and clients to drive key metrics.

Who We’re looking for

• +4 years of experience in similar roles, Sales Support


• Advanced English skills (Conversational and written).


• Experience with Quoting process.


• Experience with ERP systems.


• Salesforce knowledge is a plus.

Work Arrangement:

This position is part of a hybrid work arrangement requiring employee to be in office Tuesday, Wednesday, and Thursday with the option to work remotely on Monday and Friday.

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus


• 40% vacation premium


• 12 vacation days plus 2 Floating days, sick days and holidays


• Vision and Dental Assistance


• Life Insurance


• Healthcare Insurance


• 10% Food/Pantry Vouchers


• Restaurant Vouchers


• 13% Savings Fund


• Tuition reimbursement


• Growth Opportunities, and more!

About Arrow

We believe new technologies have the power to make life not only different, but better.

At Arrow, we’re helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.

Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what’s next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.

From your first day, you’ll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico (https://www.arrow.com/-/media/arrow/files/pdf/2024-arrow-eeo-mexico.pdf) )

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

Annual Hiring Range/Hourly Rate:

$26,791.67 - $33,250.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type:

Full time

Job Category:

Business Support