Customer Support

Arrow Enterprise Computing Solutions; Tlaquepaque; Híbrido; MXN 223.000 - 257.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 floating days,

sick days and holidays

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Descripción de la vacante

Arrow Enterprise Computing Solutions in Mexico is seeking a Customer Support professional to provide expert internal and external service and sales support across the Inside Sales Team and customer engagements. You will help manage the Order to Invoice process and coordinate various reports.

The role requires a 2-year degree and 2-3 years of experience, comfortable with Excel, fluent English, and a hybrid work arrangement (3 days in office, 2 days from home).

Formación

• 2-year degree and 2-3 years of experience.
• Intermediate knowledge of Microsoft Excel.
• Ability to communicate fluently in English.

Responsabilidades

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
• Manage the Order to Invoice Process including order entry, price and pricing maintenance, NCNR setup, and contract pricing.

Conocimientos

Excel proficiency

English fluency

Educación

2-year degree

Descripción del empleo

Position: Customer Support

Job Description:

Why You'll Love This Role
Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

What You'll Do:

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50-line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.

Who We Are Looking For:

Typically requires a 2-year degree and 2-3 years of experience.
Has developed knowledge and skills through formal training or considerable work experience.
Works within established procedures with a moderate degree of supervision.
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
Intermediate knowledge of Microsoft Excel.
Ability to communicate fluently in English.

Work Arrangement:

Hybrid: 3 days in office / 2 days from home

What's In It For You

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund

About Arrow

We believe new technologies have the power to make life not only different, but better. At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges. Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

#LI-DR1
#LI-Hybrid
#ArrowMX

Annual Hiring Range/Hourly Rate:
$19,991.67 - $23,000.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be fina