Customer Order support

Arrow Electronics; Heroica Nogales; Hybrid; MXN 186,000 - 221,000; Full time

Benefits offered by this job

Christmas bonus

Vacation premium

12 vacation days + 2 floating days

Vision assistance

Dental assistance

Life Insurance

Major Healthcare Insurance

Restaurant vouchers

Savings Fund

Growth opportunities

Job summary

Arrow Electronics is seeking a Customer Order Support professional in the Guadalajara area to deliver expert order processing and sales support across the Inside Sales Team. You will handle end-to-end activities from quote to invoice and manage backlog with urgency.

Ideal candidates have at least 1 year of experience or a high school diploma, knowledge of Oracle ERP, and solid Excel skills, with English fluency. This hybrid role offers in-office and remote work in MX.

Qualifications

• 1 year of experience or high school graduate with equivalent related experience.
• Industry experience preferred in a similar field.
• Desirable knowledge of ERP systems (Oracle).
• Basic to intermediate knowledge of Microsoft Excel is a must.
• Experience supporting sales efforts.
• Communication skills teamwork-oriented.
• Ability to communicate fluently in English.

Responsibilities

• Provide internal and external customer service and sales support to both Inside Sales and customer engagements.
• Assist Sales with overall Quote to Order activities.
• End-to-end order processing from entry to invoicing and follow-up.
• Backlog management to ensure timely delivery.
• Expedite factory purchase orders with asset portals to meet open orders.
• Handle inbound customer order formats (PDFs, email, documents).
• Submit supplier requirements (Value Added, NCNR, COP) and assist pricing contracts.
• Support sales with reports and first escalation after expedites.
• Coordinate with asset team to process orders and resolve issues.
• Support RMA, CAR, FQR and post-delivery issue resolution.

Skills

English fluency

Excel knowledge

Sales support

ERP knowledge (Oracle)

Customer service

Teamwork

Education

High school diploma or equivalent

Tools

Oracle ERP

Microsoft Excel

Job description

Why You'll Love this Role:

Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

Position:

Customer Order support

Job Description:

Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

What You'll Do:

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Assist Sales with overall Quote to Order activities.
• Responsible for Post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
• Backlog Management.
• Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
• Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
• Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
• Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).

Who Are We Looking For:

• 1 year of experience or High school graduate with equivalent related experience.
• Industry experience is preferred in a similar field.
• Desirable knowledge of ERP systems (Oracle).
• Basic to intermediate knowledge of Microsoft Excel is a must.
• Experience supporting sales efforts.
• Communication skills teamwork-oriented.
• Ability to communicate fluently in English.

Work Arrangement:

• Hybrid: 3 days in office / 2 days from home

What’s In It for you?:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days + 2 floating days, holidays and sick days
• Vision Assistance
• Dental Assistance
• Life Insurance
• Major Healthcare Insurance
• Food/Pantry Vouchers
• Restaurant Vouchers
• Savings Fund
• Growth Opportunities, and more!

About Arrow:

We believe new technologies have the power to make life not only different, but better. At Arrow, we are helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges. Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow:

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you’ll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

Annual Hiring Range/Hourly Rate

$16,650.00 - $19,816.59 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type

Full time

Job Category

Business Support

EEO Statement

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)