Customer Order support

Arrow Enterprise Computing Solutions; Tlaquepaque; Hybride; MXN 186 000 - 221 000; Plein temps

Avantages offerts par ce poste

30 days of Christmas bonus

40% vacation premium

12 vacation days + 2 floating days,hol

Vision Assistance

Dental Assistance

Life Insurance

Major Healthcare Insurance

Food/Pantry Vouchers

Restaurant Vouchers

Savings Fund

Growth Opportunities

Résumé du poste

Arrow Enterprise Computing Solutions in Guadalajara area seeks a Customer Order Support specialist to provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements.

You’ll assist Sales with Quote-to-Order activities, handle end-to-end order processing, expedite purchase orders, and support RMA and post-delivery issues in a hybrid work setup with strong teamwork and communication.

Qualifications

• 1 year of experience or High school graduate with equivalent related experience.
• Industry experience is preferred in a similar field.
• Desirable knowledge of ERP systems (Oracle).
• Basic to intermediate knowledge of Microsoft Excel is a must.

Responsabilités

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Assist Sales with overall Quote to Order activities.
• Responsible for Post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
• Backlog Management.
• Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
• Submit supplier requirements which include Value Added, NCNR, and COP; assist in maintenance for contract pricing.
• Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
• Support sales team with RMA, initiate CAR, and correct post-delivery issues.

Connaissances

Communication skills

Teamwork

Experience supporting sales

Fluent English

Formation

High school diploma

Outils

Oracle ERP

Microsoft Excel

Description du poste

Customer Order support

Why You'll Love this Role: Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you\'re supporting business operations, coordinating projects, or helping teams work more efficiently, you\'ll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

What You\'ll Do

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Assist Sales with overall Quote to Order activities.
• Responsible for Post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
• Backlog Management.
• Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
• Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
• Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
• Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).

Who are we looking for

• 1 year of experience or High school graduate with equivalent related experience.
• Industry experience is preferred in a similar field.
• Desirable knowledge of ERP systems (Oracle).
• Basic to intermediate knowledge of Microsoft Excel is a must.
• Experience supporting sales efforts.
• Communication skills teamwork-oriented.
• Ability to communicate fluently in English.

Work Arrangement

Hybrid: 3 days in office / 2 days from home

What\'s In It for you?

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days + 2 floating days, holidays and sick days
• Vision Assistance
• Dental Assistance
• Life Insurance
• Major Healthcare Insurance
• Food/Pantry Vouchers
• Restaurant Vouchers
• Savings Fund
• Growth Opportunities, and more!

Location

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type

Full time

Job Category

Business Support

Annual Hiring Range/Hourly Rate

$16,650.00 - $19,816.59 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

About Arrow

We believe new technologies have the power to make life not only different, but better. At Arrow, we\'re helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges. Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what\'s next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you\'ll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

EEO Statement

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. ( EEO policy Mexico )