Business Operations Associate II

Arrow Enterprise Computing Solutions; Tlaquepaque; Hybrid; MXN 223,000 - 232,000; Full time

Benefits offered by this job

Christmas bonus

Vacation premium

Vacation days

Sick days and holidays

Vision and Dental Assistance

Life Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Tuition reimbursement

Growth Opportunities

Job summary

Arrow Enterprise Computing Solutions in Mexico is seeking a Business Operations Associate II to support daily sales and customer service activities for assigned accounts. You will place and track supplier orders, verify data accuracy, approve POs, and address backlogs while collaborating with sales teams.

The role requires 2+ years in operations and customer service, with strong Excel/Outlook skills, ERP/CRM experience, and advanced English.

Qualifications

• 2+ years of experience in Operations and Customer Service.
• Proficient with MS Excel and MS Outlook.
• Experience with ERP/CRM systems.
• Advanced English skills (written and spoken).

Responsibilities

• Handle day-to-day sales and customer support activities for assigned accounts.
• Place orders with suppliers and follow up for accuracy.
• Review orders/documentation to ensure data accuracy.
• Approve purchase orders and transmit them to suppliers.
• Resolve rejections and manage returns.
• Provide status updates to sales teams and customers.
• Review backlog reports to ensure PO coverage.

Skills

Operations

Customer Service

MS Excel

Outlook

ERP/CRM Experience

Advanced English

Salesforce

Tools

Salesforce

Job description

Position:

Business Operations Associate II

Job Description:

Why You'll Love This Role

Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization.

Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

What You'll Do:

• Responsible for the day-to-day sales and customer support service activities for assigned accounts.
• Place the order with the Supplier and provide follow-up to ensure accuracy.
• Review Orders and documentation to guarantee all the data is accurate.
• Approve Purchase Orders
• Send the Purchase Order to the Supplier.
• Solved any rejections and worked with the returns.
• Provide status to the sales team or the customer.
• Review Backlog report to make sure all the PO are being addressed.

Who We're Looking For:

• 2+ years of Experience with Operations and Customer Service.
• Intermediate MS Excel and Outlook
• ERP/CRM Experience
• Advanced English Skills (Written and conversation fluent)
• Salesforce experience is a plus.

Work Arrangement :

Hybrid: This position is part of a hybrid work arrangement requiring employee to be in office Tuesday, Wednesday, and Thursday with the option to work remotely on Monday and Friday.

What's In It For You:

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 Floating days,
• sick days and holidays
• Vision and Dental Assistance
• Life Insurance Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Tuition reimbursement
• Growth Opportunities, and more!

About Arrow

We believe new technologies have the power to make life not only different, but better.

At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.

Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.

From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. ( EEO policy Mexico )

Annual Hiring Range/Hourly Rate:

$19,991.67 - $20,833.33 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. ( EEO policy Mexico )