Customer Operations Supervisor

J-K Network Services; Veracruz; Presencial; MXN 82.397 - 115.355; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Bonus

Incentives

HMO

13th Month Pay

Descripción de la vacante

A logistics company in Veracruz, Mexico is seeking a Customer Operations Supervisor to manage back-office customer service. The ideal candidate will hold a bachelor's degree and have 3-5 years of supervisory experience in customer support. Responsibilities include overseeing daily operations, ensuring timely responses, coaching staff, and generating performance reports. This role offers a competitive salary and benefits, including performance bonuses and health insurance.

Formación

• Bachelor’s degree holder.
• At least 3-5 years of experience as a Customer Support Supervisor.
• Willing to attend face-to-face interviews.
• Available to start as soon as possible.

Responsabilidades

• Manage daily back-office customer service operations.
• Ensure timely and professional responses to customer inquiries.
• Provide coaching and training to enhance service quality.
• Generate reports on inquiry volumes and team performance.
• Act as the main contact for escalated customer issues.

Conocimientos

Customer support skills

Time management

Coaching

Report generation

Educación

Bachelor’s degree

Descripción del empleo

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Operations Supervisor

INDUSTRY: Logistic Company

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

BENEFITS:

• HMO
• 13th Month Pay

Job Requirements

• Bachelor’s degree holder
• With at least 3-5 years of experience as Customer Support Superviso supervisor.
• Can attend face to face interview
• Can start as soon as possible

Job Responsibilities

• Manages daily back-office customer service operations, addressing client inquiries through email and phone
• Ensures responses to customer requests are timely, accurate, and professional
• Provides coaching, training, and support to customer service staff to enhance performance and service quality
• Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
• Serves as the main point of contact for escalated back-office customer issues

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer

Working Location

Laguna Technopark Gate 1, City of Santa Rosa. City of Santa Rosa, Laguna, Philippines

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