Bilingual Remote Support & Admin Specialist

Sagan Recruitment; Ciudad de México; Remote; MXN 166,000 - 207,000; Full time

Job summary

Sagan Recruitment is seeking a bilingual customer support associate for remote LATAM work. You will handle English and Spanish calls and assist with basic admin tasks, emphasizing clear communication and reliable follow-through.

Responsibilities include maintaining schedules and trackers, assisting with invoices, and supporting job ads and scripted phone screens, all within US Central/Pacific time hours.

Qualifications

• Fluent spoken and written English and Spanish.
• Phone-support experience in a BPO, call-center or customer-service environment.
• Comfort following scripts, checklists and structured administrative processes.
• Clear spoken English for regular customer calls.
• Ability to manage routine schedules, trackers or records with attention to detail.
• Availability for the stated Monday–Friday US Central or Pacific schedule; exact timezone assignment will be confirmed during selection.

Responsibilities

• Handle customer calls in English and Spanish with clear, professional communication.
• Provide support over the phone and follow the scripts or checklists provided for the work.
• Maintain schedules, trackers and administrative records so information stays organized.
• Assist with basic invoices and relevant administrative tracking.
• Support the posting of job advertisements and conduct scripted phone screens as assigned.
• Record call and administrative information accurately and keep follow-up items clear.

Skills

Fluent English

Fluent Spanish

Phone support experience

Script adherence

Attention to detail

Schedule management

Job description

Sagan Recruitment is seeking a bilingual customer support associate for remote LATAM work. You will handle English and Spanish calls and assist with basic admin tasks, emphasizing clear communication and reliable follow-through.

Responsibilities include maintaining schedules and trackers, assisting with invoices, and supporting job ads and scripted phone screens, all within US Central/Pacific time hours.