Remote Project Coordinator - Bilingual EN/ES Scheduling

HireLATAM; Ciudad de México; Remote; MXN 414,000 - 518,000; Full time

Job summary

HireLatam is hiring a Remote Project Coordinator to manage installation coordination and administration for US-based projects from a fully remote Latin American location. You will report to the Operations Manager and collaborate with PMs, Sales, Warehouse, and installers to maintain schedules and field progress in real time.

The role requires bilingual English/Spanish communication, strong multi-tasking, and experience with ERP systems such as NetSuite.

Qualifications

• 2–4+ years coordinating time-sensitive jobs, installation crews, or field service operations (construction/ flooring/cabinetry/columns)
• Fluent written/spoken English with functional Spanish for daily calls with crews (Portuguese a plus)
• Exceptional organizational skills for high-volume calls/emails and frequent schedule changes
• Experience with cloud-based CRM/ERP systems; NetSuite, RingCentral or similar scheduling software preferred
• Strong customer-service judgment to handle delays, builder complaints, and conflicting priorities
• Willingness to work US business hours: Mon–Fri, 7:30 AM–4:30 PM ET
• Well-equipped remote workspace with reliable internet and quality hardware

Responsibilities

• Conducts twice-daily reviews of new sales orders, verifying scope, labor lines, finish selections, architectural plans, site access, and target dates.
• Establishes project communication channels and introduces the project team to builders and clients; identifies missing prerequisites before scheduling.
• Maintains master installation calendar in NetSuite; assigns crews, estimates durations, sets dependencies, and confirms site readiness.
• Proactively identifies scheduling conflicts and delays; proposes recovery options and escalates critical delays to PMs.
• Daily progress check-ins with installers by 2:00 PM EST; records completion, photos, shortages, and next-day labor needs.
• Logs notes, photos, blockers, and next actions in NetSuite and RingCentral channels; informs builders and PMs with updates.
• Handles high call/email volumes with professional customer-service judgment; coordinates warranty claims and callbacks.
• Gathers field progress data for PM inspections and documents defects, damages, and customer concerns.
• Ensures no unapproved scope changes are promised to customers or installers; flags overruns and invoice discrepancies.
• Maintains queues for unscheduled jobs, unconfirmed ETAs, and missing materials to drive improvements.

Skills

Construction & Trade Coordination

Bilingual English & Spanish

Multi-Tasking

Software & ERP Proficiency

Customer Service & Conflict Resolution

Schedule Alignment

Remote Workspace

Job description

HireLatam is hiring a Remote Project Coordinator to manage installation coordination and administration for US-based projects from a fully remote Latin American location. You will report to the Operations Manager and collaborate with PMs, Sales, Warehouse, and installers to maintain schedules and field progress in real time.

The role requires bilingual English/Spanish communication, strong multi-tasking, and experience with ERP systems such as NetSuite.