Remote Bilingual Customer Support Specialist

Resolv Global; Monterrey; Remote; MXN 127,000 - 177,000; Full time

Benefits offered by this job

Training paid in full

Remote work from home

Job summary

Resolv Global is seeking experienced Customer Service Representatives to support US-based operations from a remote setup in Mexico. Candidates should have strong English communication skills and prior US BPO or call center experience, with the ability to handle multiple systems and customer interactions in a fast-paced environment.

This is a fully remote opportunity across Mexico, offering the chance to join international teams while working from home.

Qualifications

• Previous US BPO / call center experience.
• Excellent spoken and written English.
• Strong customer service and communication skills.
• Experience handling inbound and/or outbound customer interactions.
• Ability to multitask and work efficiently across multiple systems.

Skills

US BPO experience

English proficiency

Customer service

Communication

Multitasking

Detail oriented

Remote work

Tools

Microsoft Teams

Office 365

Job description

Resolv Global is seeking experienced Customer Service Representatives to support US-based operations from a remote setup in Mexico. Candidates should have strong English communication skills and prior US BPO or call center experience, with the ability to handle multiple systems and customer interactions in a fast-paced environment.

This is a fully remote opportunity across Mexico, offering the chance to join international teams while working from home.