Bilingual Remote Customer Support Specialist

Placements24; Cuernavaca; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Training programs

Benefits package

Job summary

Placements24 is seeking a Bilingual Customer Service Specialist to join a remote-first team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and delivering a high standard of service across phone, email, and live chat in both Spanish and English.

The role requires strong remote communication, problem-solving skills, and a reliable home office setup. Join a supportive virtual team and grow your career in customer service from anywhere with internet

Qualifications

• Fluency in both Spanish and English (written and spoken) is required.
• Proficiency with CRM software and remote communication tools.
• Strong problem-solving and interpersonal skills for remote support.

Responsibilities

• Handle inquiries via phone, email, and live chat in Spanish and English.
• Provide clear information about products and services.
• Troubleshoot issues and escalate when needed.
• Document all interactions in the CRM system.
• Follow established protocols to ensure consistent service quality.
• Identify opportunities to enhance customer satisfaction and retention.
• Collaborate with teammates to share best practices and improve service delivery.
• Maintain a professional and positive attitude at all times.

Skills

Bilingual Spanish & English

Customer service

Remote communication

CRM software

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

Placements24 is seeking a Bilingual Customer Service Specialist to join a remote-first team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and delivering a high standard of service across phone, email, and live chat in both Spanish and English.

The role requires strong remote communication, problem-solving skills, and a reliable home office setup. Join a supportive virtual team and grow your career in customer service from anywhere with internet