Customer Support Specialist

Sagan Recruitment; Ciudad de México; Remote; MXN 166,000 - 207,000; Full time

Job summary

Sagan Recruitment is seeking a bilingual customer support associate for remote LATAM work. You will handle English and Spanish calls and assist with basic admin tasks, emphasizing clear communication and reliable follow-through.

Responsibilities include maintaining schedules and trackers, assisting with invoices, and supporting job ads and scripted phone screens, all within US Central/Pacific time hours.

Qualifications

• Fluent spoken and written English and Spanish.
• Phone-support experience in a BPO, call-center or customer-service environment.
• Comfort following scripts, checklists and structured administrative processes.
• Clear spoken English for regular customer calls.
• Ability to manage routine schedules, trackers or records with attention to detail.
• Availability for the stated Monday–Friday US Central or Pacific schedule; exact timezone assignment will be confirmed during selection.

Responsibilities

• Handle customer calls in English and Spanish with clear, professional communication.
• Provide support over the phone and follow the scripts or checklists provided for the work.
• Maintain schedules, trackers and administrative records so information stays organized.
• Assist with basic invoices and relevant administrative tracking.
• Support the posting of job advertisements and conduct scripted phone screens as assigned.
• Record call and administrative information accurately and keep follow-up items clear.

Skills

Fluent English

Fluent Spanish

Phone support experience

Script adherence

Attention to detail

Schedule management

Job description

Location: Remote — Latin America

Salary Range: USD 800–1,000 per month

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM US Central or Pacific Time

About Sagan

Sagan connects international professionals with remote opportunities at U.S. businesses.

About the Role

Provide customer phone support in English and Spanish while keeping day-to-day administrative work organized. You will handle calls in both languages and help maintain schedules, trackers, records and basic invoices.

This opportunity suits someone with practical phone-support experience through a BPO, call center or similar support environment. Clear communication matters in both languages, as does the ability to follow scripts and checklists accurately. Alongside customer support, the role includes administrative help with job advertisements and scripted phone screens, making careful recordkeeping and dependable follow-through useful throughout the day.

Key Responsibilities

• Handle customer calls in English and Spanish with clear, professional communication.
• Provide support over the phone and follow the scripts or checklists provided for the work.
• Maintain schedules, trackers and administrative records so information stays organized.
• Assist with basic invoices and relevant administrative tracking.
• Support the posting of job advertisements and conduct scripted phone screens as assigned.
• Record call and administrative information accurately and keep follow-up items clear.

Qualifications

• Fluent spoken and written English and Spanish.
• Phone-support experience in a BPO, call-center or customer-service environment.
• Comfort following scripts, checklists and structured administrative processes.
• Clear spoken English for regular customer calls.
• Ability to manage routine schedules, trackers or records with attention to detail.
• Availability for the stated Monday–Friday US Central or Pacific schedule; exact timezone assignment will be confirmed during selection.

Nice-to-Haves

• Administrative experience with scheduling, recordkeeping, basic invoicing or expense tracking.
• Experience posting job advertisements or supporting applicant phone screens.