Remote Customer Support Specialist - Bilingual EN/ES

Placements24; Chihuahua; Híbrido; MXN 200.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work environment

Health, dental, and vision insurance

Generous paid time off

Descripción de la vacante

Placements24 is seeking a highly motivated Customer Support Specialist to join a globally distributed, fully remote team. You will handle inquiries across email, chat, and phone, troubleshoot issues, and document resolutions in CRM systems.

The role emphasizes customer satisfaction, cross-functional collaboration, and ongoing professional development. The ideal candidate is bilingual in English and Spanish with proven remote work experience, strong communication, and a proactive mindset.

Formación

• Proven experience in a customer support or client service role, preferably in a tech environment.
• Excellent verbal and written communication skills in English and Spanish.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with CRM software (Zendesk, Salesforce) and helpdesk tools.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Self-motivated and disciplined, with a proven ability to work independently in a remote setting.
• Reliable internet connection and a dedicated workspace.
• Experience with remote collaboration tools (Slack, Zoom, Teams).
• Based anywhere in Mexico, with the ability to connect effectively with a US-based team is a plus.

Responsabilidades

• Respond to customer inquiries via email, chat, and phone with professionalism and efficiency.
• Diagnose and troubleshoot customer issues, providing clear, concise solutions.
• Document all customer interactions, issues, and resolutions within the CRM.
• Collaborate with cross-functional teams to address complex customer needs and advocate for satisfaction.
• Identify opportunities to improve customer experience and provide feedback to relevant departments.
• Stay up-to-date with product knowledge and company policies to offer accurate support.
• Contribute to building a knowledge base of common issues and solutions.
• Maintain high standards of customer service and meet KPIs.

Conocimientos

Customer support

Bilingual English/Spanish

Herramientas

Zendesk

Salesforce

Descripción del empleo

Placements24 is seeking a highly motivated Customer Support Specialist to join a globally distributed, fully remote team. You will handle inquiries across email, chat, and phone, troubleshoot issues, and document resolutions in CRM systems.

The role emphasizes customer satisfaction, cross-functional collaboration, and ongoing professional development. The ideal candidate is bilingual in English and Spanish with proven remote work experience, strong communication, and a proactive mindset.