Bilingual Remote Customer Support Specialist (HIPAA)

Pavago; México; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Pavago is seeking a reliable Customer Support Representative to support daily administrative and client-facing operations. This fully remote role requires English and Spanish bilingualism, HIPAA knowledge, and strong organizational skills as you handle inquiries, scheduling, and documentation.

We welcome candidates with a high school diploma, MS 365 proficiency, and experience in confidential healthcare-related communications. EST hours are required and a professional remote setup is needed.

Formación

• Previous experience in customer service or receptionist roles.
• High school diploma or equivalent.
• Valid HIPAA certification is required.
• Strong knowledge of HIPAA, confidentiality and patient privacy.
• Fully bilingual in English and Spanish.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft 365 (Outlook, Word, Excel).
• Familiarity with Google Calendar and Gmail.
• Strong organizational and multitasking abilities.
• Ability to work EST hours.
• Reliable internet connection and professional remote setup.

Responsabilidades

• Handle incoming customer support and receptionist calls professionally.
• Transfer calls and announce to clients when needed.
• Respond to client questions and provide timely assistance.
• Maintain a professional and welcoming phone presence.
• Conduct client intakes over the phone and collect required information.
• Communicate with clients through phone and email.
• Handle inquiries with confidentiality and professionalism.
• Follow up on client requests and ensure timely resolution.
• Manage calendars and schedule appointments and meetings.
• Coordinate scheduling changes, confirmations, and rescheduling.
• Ensure calendar information remains accurate and up to date.
• Prepare basic reports and assist with organizing team workflows.
• Track tasks, follow-ups, and administrative activities.
• Maintain accurate records and documentation.
• Provide general support with day-to-day operations.

Descripción del empleo

Pavago is seeking a reliable Customer Support Representative to support daily administrative and client-facing operations. This fully remote role requires English and Spanish bilingualism, HIPAA knowledge, and strong organizational skills as you handle inquiries, scheduling, and documentation.

We welcome candidates with a high school diploma, MS 365 proficiency, and experience in confidential healthcare-related communications. EST hours are required and a professional remote setup is needed.