Remote Bilingual Healthcare Trainer

Resolv Global; Mérida; Presencial; MXN 140.000 - 187.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work from México

Paid training

Weekly pay as contractor

Descripción de la vacante

Resolv Global is seeking experienced Trainers for a fully remote healthcare BPO supporting a US-based program. You will deliver engaging training to new representatives, run virtual sessions, and explain processes clearly to ensure readiness for production.

Ideal candidates have healthcare customer experience, BPO training background, and at least 1 year of remote work. Candidates must be bilingual in English and Spanish and ready to work US business hours.

Formación

• Previous BPO/contact center training experience.
• Healthcare/medical customer experience is essential.
• Previous experience delivering training to customer service/contact center teams.
• At least 1 year of previous remote work experience.
• Fully bilingual in English and Spanish.

Responsabilidades

• Deliver engaging and structured training to new customer experience representatives.
• Facilitate virtual training sessions in a professional and engaging manner.
• Explain processes, procedures, systems, and customer service expectations clearly.
• Use different teaching approaches to accommodate different learning styles.
• Monitor learner understanding and identify knowledge gaps.
• Conduct knowledge checks, exercises, role plays, and practical activities.
• Provide constructive feedback and coaching throughout training.
• Support learners who require additional guidance.
• Help prepare new hires for the transition from training into production.
• Work closely with Team Leads and other leadership members to support learner readiness.
• Maintain accurate training records and communicate learner progress.
• Adapt training delivery when processes, systems, or requirements change.
• Create a positive, professional, and accountable learning environment.

Conocimientos

Training delivery

Virtual training

Bilingual English/Spanish

Healthcare training

Customer service training

Remote work

English/Spanish proficiency

Herramientas

Microsoft Teams

Office 365

Descripción del empleo

Resolv Global is seeking experienced Trainers for a fully remote healthcare BPO supporting a US-based program. You will deliver engaging training to new representatives, run virtual sessions, and explain processes clearly to ensure readiness for production.

Ideal candidates have healthcare customer experience, BPO training background, and at least 1 year of remote work. Candidates must be bilingual in English and Spanish and ready to work US business hours.